• Determined routes, managed flight systems, optimised operational efficiency• Implemented an employee scheduling system and a real-time pilot expert knowledge system improving schedule accuracy and reducing incidents• Reduced leg turnaround times by 33% through planning, efficiency and streamlined processes• Achieved fleet targets through good communication, organization, exceptional problem solving and attention to detail

• Managing training programme/ supervision of instruction• Developed expertise and knowledge in our training program • Trained students in flight procedures, systematic troubleshooting, and checklist use

• Flight and Ground instruction

• Reported analysis of sector workforce data empowering directors to make informed strategic decisions

• Developed expertise and knowledge in card business and systems to ensure consistent delivery of outstanding customer service• Presented area cost and trend reports to Existing Business Management, made a business case for change, resulted in 5% reduction in AIB card fraud• Delivered training presentations to branch staff

• Software testing and evaluating point of sale system