Paul Leonard Ople Email & Phone Number

Central Luzon, Philippines

27/F The Orient Square Building, Emerald Avenue, Ortigas Center Pasig City, Philippines 1605

• Plan the overall program, and monitor progress to ensure that milestones are being met across various projects and programs• Setting program objectives, defining the scope of each project within the program, and ensuring alignment with the organization's strategic goals• Identifying, assessing, and mitigating risks• Creating and maintaining an organized structure to manage multiple projects efficiently• Display leadership by communicating effectively, negotiating, and influencing without direct authority to stakeholders

1912 Cityland 10 Tower 1 Hv Dela Costa St. Salcedo Vil. Makati City Phils

• Established work policies (remote & onsite) and infrastructure, enabling seamless operations during COVID-19 pandemic with minimal to no loss of productivity or revenue.• Implemented rigorous financial tracking procedures, resulting in a reduction of overall project costs.• Initiated cross-functional training programs between departments resulting in improvement in interdepartmental communication and collaboration.• Worked closely with sponsors to develop and agree upon key performance indicators (KPIs), leading to improvement in overall project success rate.• Streamlined operational processes through the creation of SOPs and training materials, resulting in a 15% increase in employee productivity.

1912 Cityland 10 Tower 1 H.V. Dela Costa St. Salceldo Village, Makaty City

• Plan, budget, oversee and document all aspects of the project• Communicates work dynamics, deadlines & goals• Prepare specific timeline and sequence of activities• Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support• Work with sponsor to negotiate and agree specific deliverables.

• Owns the maintenance of Work Scheduler System for seamless processing and exchange of data between SYKES and its Clients. • Support between SYKES and Client transport via FTP and SFTP process. • Job Implementation including design of Scheduler processes. • Symantec Backup Exec Support/Monitoring

• Providing first level of Global IT Helpdesk support, assessment of priority and handling of requests and incidents from end-users, vendors and clients. • Handling basic hardware and software troubleshooting resolution through phone, email or chat. • Responsible in handling email escalated issues and updates. (Email Captain Duties) • Document all IT break/fix requests and incidents using ComITTS as ticketing application. • Reviews, prioritizes, and processes problem reports; documents the progress of projects • Actively monitoring of global infrastructure technology platforms through various monitoring tools and respond to service interruption alarms and alerts. • Escalation of IT requests and incidents to the proper contact based on the Service Level Agreement (SLA), Client Escalation Documents and make necessary follow ups to ensure resolution of issues. • Handling conference calls for critical issues, coordination with corresponding Technical Support Groups and Incident Management. • Undertake other tasks and assignments, which the management may request from time to time. • Prepares the ongoing issue, incident response (priority 4) and the pending request reports of the team

• Groomed in creating an environment oriented to trust, open communication, creative thinking and cohesive team effort • Can highly influence the team’s ability to accomplish goals • Ability to negotiate with senior leadership to ensure the team has the necessary resources (time, people, budget) needed to accomplish their goals • Coach and help develop team members; help resolve dysfunctional behavior • Extensive customer service orientation in varied technical support aspects • Comfortable in providing constructive feedback to the team as well as individual team members • Proactively confronts issues and works toward win-win solutions • Wide knowledge and familiarity with the Quality Monitoring standards

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Bachelor Of Science (B.S.), Electronics And Communications Engineering