Paul Liang, Pmp, Csm, Ssm Email & Phone Number

Tracy, Ca, Us

Tracy, Ca, Us

San Ramon, California, United States

• Direct and oversee the Product Engineering PMO in managing cross-functional strategic initiatives to ensure the team delivers business value to our stakeholders and organization• Drive and manage the PE portfolio of projects to ensure alignment with Five9's goals by implementing an intake and prioritization process, resulting in efficiencies in resource planning and management, and cost savings• Facilitate weekly Program Review and Prioritization meetings with PE and Product leadership teams• Create PMO dashboards and templates to ensure program status and updates are delivered to sponsors and stakeholders in a consistent, clear, and transparent manner • Collaborate with Executive leadership to define, prioritize, and develop programs that support the organization's OKRs, business strategy, and vision • Organize, plan, staff, and manage highly technical and complex hardware and software development projects for our private, AWS, and GCP data centers and test labs by employing Waterfall, Agile, Scrum, and Kanban methodologies • Responsible for ensuring test lab systems reliability, stability, and availability to support all manual, automated functional regression, load, scale, and performance testing of software and infrastructure changes • Manage build out of all Five9 lab environments resulting in increasing QE's testing capacity by 400% required to land and maintain the company's largest ACV customers that generate 60% of sales revenue • Manage end-to-end build out of full stack data centers in US, Canada, and Europe, global telephony Points-of-Presence, and test labs to support Five9's mega-deal customers which accounts for revenue growth from $200MM to $500MM• Manage InfoSec initiatives which includes deploying Five9's security incident and event management system (SIEM), upgrade of Production and lab firewalls, upgrades to DNS and AD architecture, and spearheading our ransomware recovery program (technical requirements and business continuity)

San Ramon, California, United States

• Develop, document, and implement project management best practices, processes, procedures, and templates for the Engineering PMO team• Hire, develop, mentor, and retain team of technical project managers required to support Five9’s growth strategy• Create documentation and train cross-functional teams, peers, and new hires on Five9’s full stack design and architecture• Ensure all infrastructure changes required to support software development, testing, and release are completed on schedule and within budget for Production and lab environments • Support the agile teams by facilitating ceremonies, removing impediments, managing dependencies, and coaching them in agile methods and tools• Collaborate with cross-functional teams including Operations, Product, QE, Client Services, and Change Management to refine and enforce the software Release Management process

San Ramon, California, United States

• Manage highly complex, enterprise-wide software, infrastructure, and client-focused projects as part of the Governance, Technology & Risk team• Active contributor to the Core Team which defines, analyzes, and selects projects to help Five9 achieve 99.999% availability of our platform for our customers

Pleasanton, Ca

• Managed the tactical, overall operations of the IT department and infrastructure to ensure systems availability and reliability for a site of 80 employees• Managed the portfolio of IT infrastructure and application development projects from inception to completion for PureRed’s single largest client that accounted for 35% of sales revenue• Served as the IT liaison for both the technical and business teams for our NorCal clients, bridging the technology gap and creating efficiencies through management information systems and production operations• Ensured effective presentation and sign off of business and technology initiatives with clients by translating complex requirements and concepts into simplified ideas tailored for the intended audience• Directed the development, UAT, implementation, and end-user training for Safeway AdWindow, comprised of a new digital asset management and soft proofing system, resulting in an increase in operational efficiencies, shortening of process lead times by 50%, and reduction in annual printing expenses by $1.2MM for the client• Managed all aspects of the NorCal site relocation and build out of the new site, including the entire IT infrastructure and server room, with minimal disruption and downtime for our internal staff and clients

Campbell, Ca

San Francisco, Ca

San Jose, Ca