Paul Lillystone Email & Phone Number
Who is Paul Lillystone? Overview
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Paul Lillystone is listed as Senior Treasury Analyst at American Express, a company with 79797 employees, based in Greater Brighton And Hove Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Paul Lillystone.
Paul Lillystone previously worked as Payment Operations Team Leader at Motorway and Team Leader FX International Payments at American Express.
Email format at American Express
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About Paul Lillystone
With over five years of experience in leading and managing cross-border payment operations, I am a Payment Ops Team Leader at Motorway, the UK's fastest-growing online car selling platform. I will oversee a team of analysts who ensure the smooth and timely processing and settlement of payments for thousands of customers who sell their cars through Motorway every month. I also collaborate with various internal and external stakeholders, such as banks, payment gateways, compliance teams, and customer service agents, to resolve any payment issues and enhance the customer experience.Before joining Motorway, I was a Team Leader for FX International Payments at American Express, where I developed and coached a high-performing team of payment specialists who handled over 30,000 transactions a month with an average value of £18,000. I also implemented and streamlined new and legacy processes for all areas of the business, using project management software and agile methodologies. Additionally, I managed a seconded role as a Card Payment Gateway Bespoke Servicing Analyst, where I worked with external ERP companies and oversaw a remote customer care team in the US. I have a strong expertise in payment processing and investigation, as well as funds matching and reconciliation, and I am always eager to learn new technologies and best practices in the payment industry. My goal is to leverage my skills and experience to contribute to the growth and innovation of Motorway and its customers.
Paul Lillystone's current company
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Paul Lillystone work experience
A career timeline built from the work history available for this profile.
Payment Operations Team Leader
Current
Team Leader Fx International Payments
- Team leader of FXIP International Payments operations. Specialised in Payment Processing and post payment Investigation.
- Grew the team by hiring and retaining best talent.
- Developed and coached the team - 6 former reports promoted into higher performing roles.
- Ensured the Operations area had a voice through collaboration with commercial and product teams.
- 99.99% payment success rate on an ~ 30K transactions a month with an average value of £18K
- Developed bespoke processes to service high value clients - one of which earned multi-million-pound revenue.
Card Payment Gateway Bespoke Servicing Analyst (7-Month Seconded Role)
- Worked with external ERP companies (Bill, Sage, Intaact) whilst remotely heading a team of Customer Care professionals located in Salt Lake City UT. USA.
- Main technical contact for all OOO issue management.
- Garnered good relationships with partners through regular servicing calls.
- Managed several bespoke onboarding calls with end users with particular needs.
- Ensured the team was energised and delivering top class service on inbound calls.
Project Analyst, International Payments
- New/improved process development for all areas of FX International Payments @ American Express.
- Implemented the first online application form for the business unit.
- Streamlined multiple legacy processes that I had previously worked on.
- Developed processes to grow an on-card FX solution seven fold.
- Became mentor/coach for newer team members.
Content Expert, International Payments
- SME in Payment Processing, Investigations and Onboarding
- Became skilled across the entire operation.
- Developed leadership skills in during leader absences.
- Built and ran with off-platform processing model to service clients with non-standard needs.
Payment Processing Specialist
Senior member of the payment processing team. Shift leader in the FXIP emerging business, on a 24/5 rota pattern.
Foreign Exchange Specialist
Supervisor in the secure FX cash room that distributed travel money to agents in the UK and Ireland.
Colleagues at American Express
Other employees you can reach at americanexpress.com. View company contacts for 79797 employees →
Mateusz Baj
Colleague at American Express
London, England, United Kingdom, United Kingdom
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FC
Francesca Costa
Colleague at American Express
Haldimand County, Ontario, Canada, Canada
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JG
Jesse Godinez
Colleague at American Express
Peoria, Arizona, United States, United States
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LM
Lameck Mandela
Colleague at American Express
Nairobi, Nairobi County, Kenya, Kenya
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TJ
Talha Jilani
Colleague at American Express
Delhi, India, India
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CK
Chingthian Kim
Colleague at American Express
Delhi, India, India
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CB
Chandan B.R
Colleague at American Express
Bengaluru, Karnataka, India, India
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WL
Weiting Lu
Colleague at American Express
Huangpu District, Shanghai, China, China
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MR
Mary Rinaldi
Colleague at American Express
Salt Lake City, Utah, United States, United States
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CL
Chanchal Lohia
Colleague at American Express
Gurugram, Haryana, India, India
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Frequently asked questions about Paul Lillystone
Quick answers generated from the profile data available on this page.
What company does Paul Lillystone work for?
Paul Lillystone works for American Express.
What is Paul Lillystone's role at American Express?
Paul Lillystone is listed as Senior Treasury Analyst at American Express.
Where is Paul Lillystone based?
Paul Lillystone is based in Greater Brighton And Hove Area, United Kingdom, United Kingdom while working with American Express.
What companies has Paul Lillystone worked for?
Paul Lillystone has worked for American Express and Motorway.
Who are Paul Lillystone's colleagues at American Express?
Paul Lillystone's colleagues at American Express include Mateusz Baj, Francesca Costa, Jesse Godinez, Lameck Mandela, and Talha Jilani.
How can I contact Paul Lillystone?
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