Head Of Professional Services
CurrentManaging a team that looks after both the deployment and support of services in the SMB market. Services offered are Telco, PBX, Network, Cloud and IT infrastructure. We look after the end-to-end services for our clients no matter whether it is a fully hosted solutions through to an on premise solution.Improvement of the current procedure and process to better align our business with the customers way of working.Day to Day Responsibilities included:• Managing a team of 14… Show more Managing a team that looks after both the deployment and support of services in the SMB market. Services offered are Telco, PBX, Network, Cloud and IT infrastructure. We look after the end-to-end services for our clients no matter whether it is a fully hosted solutions through to an on premise solution.Improvement of the current procedure and process to better align our business with the customers way of working.Day to Day Responsibilities included:• Managing a team of 14 ,support team and engineers.• The development and implementation of processes to ensure the team working as a customer-focused group• Manage budgets and targets for the Professional Services Group• KPI reviews for staff both for personal and professional development and salary requests• Staff allocation and contractor liaison on projects• Providing timely engineering support to the Account Managers on solutions and products.• Technical approving design of systems, project briefs, SoW's and pricing for each proposed implementation• Evaluating client's requirements and designing systems and solutions based on the information gained. • Liaising with vendors and 3rd party suppliers about solutions for clients. Show less
