Paul Lorence Email & Phone Number

London, England, United Kingdom

- Delivery of the solution, ensuring customer satisfaction- Ensuring project managers and key stakeholders are kept in the loop regarding any issues that arise

- Consulting with customers to advise them on Jamf Pro and how to effectively manage their devices, ensuring an appropriate solution is provided- Design and delivery of the solution, ensuring customer satisfaction- Ensuring project managers and key stakeholders are kept in the loop regarding any issues that arise

London, United Kingdom

Key Responsibilities:- Dealing with technical support queries in an efficient manner- Liaising with customers regarding issues and offering advice where needed- Management of customers’ hosted Jamf Pro environments- Design, installation and ongoing BAU support of solutions as required by customers

Grays, Essex, United Kingdom

Key Responsibilities - Same as previous IT Technician role, with the addition of:- Implementation, management, and troubleshooting of Apple Mac and iOS devices within the CollegeImplementation & maintenance of the Concrete5 CMS for the College’s Intranet- Workstation management, application deployment and remote control of systems using SCCM 2012- Building, testing and deployment of system images to machines using SCCM 2012 for Windows devices and DeployStudio for Apple Macs… Show more Key Responsibilities - Same as previous IT Technician role, with the addition of:- Implementation, management, and troubleshooting of Apple Mac and iOS devices within the CollegeImplementation & maintenance of the Concrete5 CMS for the College’s Intranet- Workstation management, application deployment and remote control of systems using SCCM 2012- Building, testing and deployment of system images to machines using SCCM 2012 for Windows devices and DeployStudio for Apple Macs Major Projects Undertaken:August 2014: Designed, configured and implemented 20 iPad mini devices for the college' Science Department using both Apple Configurator, Apple Volume Purchase Program and the Meraki MDM system, ensuring the devices were appropriate for student use and worked with the various IT systems in the College.August 2013: Designed & delivered the Concrete5 CMS to replace the College's previous non supported Intranet, allowing staff to have a single repository for documents rather than keeping them in shared network areas. I also continued with the College’s Mac deployment by adding an additional 30 Macs into the Graphics and Photography departments.July 2013: Designed & delivered the DeployStudio imaging solution so the College could save time in the deployment of Mac systems, reducing the deployment time by a significant amount as well as saving the IT team time by allowing post-install tasks to be automated. Show less

Grays, Essex, United Kingdom

Roles:- Operating the IT Helpdesk, logging calls and ensuring jobs are completed within an appropriate timeframe according to the IT Service Standards- Implementation & Maintenance of the College’s Moodle VLE systemProvide general IT support to users in a professional manner- Maintain, diagnose and repair college IT hardware including servers, workstations, laptops and, where applicable, mobile devices and accessories- Maintenance of the Active Directory system, including… Show more Roles:- Operating the IT Helpdesk, logging calls and ensuring jobs are completed within an appropriate timeframe according to the IT Service Standards- Implementation & Maintenance of the College’s Moodle VLE systemProvide general IT support to users in a professional manner- Maintain, diagnose and repair college IT hardware including servers, workstations, laptops and, where applicable, mobile devices and accessories- Maintenance of the Active Directory system, including the creation of new users, management of group policies and the creation of Exchange mailboxes- Assisting the team in other non-support roles, for example network cable installations as well as other infrastructure related tasksMajor Projects Undertaken:2012 - Co-designed and delivered the first phase of the College's Apple Mac deployments to the Photography & Graphic Design departments, ensuring the various College systems worked as they would on a Windows device, home directories worked correctly etc.2011 - Designed & delivered the Moodle VLE into the College, taking on feedback from other staff members and other institutions to understand what works and what doesn't from a technical standpoint so we could make sure we didn't fall foul of them. Ensured Single Sign On & Active Directory integration worked seamlessly, as well as configuring nightly backups of courses for disaster recovery purposes. Show less