Paul L. Email & Phone Number

White Plains, New York, United States

Chelmsford, Massachusetts, United States

● Oversaw 20 exclusive multi-city luxury driving experiences (Porsche, Ferrari, Lamborghini, Audi) resulting in customer growth and increased card spend.● Advised management on new solutions across systems and processes, including CRM, knowledge database, and research tools to improve efficiency and reduce turnaround time for client requests.● Trained new hires in productivity and technical assistance, mentored colleagues in best practices for client service management.●… Show more ● Oversaw 20 exclusive multi-city luxury driving experiences (Porsche, Ferrari, Lamborghini, Audi) resulting in customer growth and increased card spend.● Advised management on new solutions across systems and processes, including CRM, knowledge database, and research tools to improve efficiency and reduce turnaround time for client requests.● Trained new hires in productivity and technical assistance, mentored colleagues in best practices for client service management.● Ranked consistently in the top 20% of the team for client satisfaction as rated by clients, managers and colleagues.● Generated high satisfaction levels and increased revenue-generating requests, leading to client contract renewals.● With strong written and verbal communication skills, created tailored rich experiences to over 300 global high net-worth Centurion members, increasing client portfolio. Show less

Boston, Ma

● Promoted within two years from Research Associate to Research Specialist.● Increased revenue by fulfilling thousands of challenging urgent requests for international clients.