Paul Berman Email & Phone Number

Phoenix, Az, Us

Fractional CEO/COO Services

Mesa, Arizona, Us

The Nutrition Professionals is a medical practice of Registered Dietitians Nutritionists helping patients of all ages with diabetes to weight loss to the athlete that wants to run faster and everything in between. Based in Arizona, we currently operate virtually, connecting with patients throughout the United States. As the CEO I was responsible for the overall business operations from the beginning as a start-up to a thriving company with multiple providers and support staff.- Building the organization from a start-up with one provider to established organization with multiple providers, support staff, 2 physical locations, a virtual presence and partnerships with external organizations.- Manages and held accountable for financial and revenue growth, P&L, services and programs, marketing, operations, labor management, contract management, and clinical outcomes.- Partner cross functionally and analyze data to strategize and created performance metrics, plan, develop, budget, scale and markets new program initiatives to better serve and support our clients - increasing revenue by 10 to 15% year over year.- Review, analyze and address gaps in service excellence, policies, and procedures proactively; identify issues and implement solutions increasing patient retention by 24%.- Created and reviewed marketing plan to identify new partnerships and ensured their knowledge of services and outcomes leading to increasing patient referrals by an average of 30% year over year.

Mesa, Arizona, Us

- Planed, managed and coordinated rooms division operations including front office, housekeeping, laundry, shuttle service, valet and bell service, uniformed services and concierge services- Led and directed more than 50 employees including department managers, supervisors and line level staff with the abilities to assist in growing and servicing the business- Managed, reconciled and presented monthly and annual Profit and Loss Statements (P&L)- Collaborated with general manager on forecasting, revenue management, rate management, business trends and department budget to make sound business decisions, operate on agreed-upon goals and objectives and achieve financial results- Collected, analyzed and reported important business data in order to ensure decision are made to manage revenue, budgets and other cost savings measures- Developed, implement and monitored policies and procedures, rules and regulations to insure a high level of professionalism- Constantly ensured consistency between all lines of communication to maintain a single message- Created and maintained annual divisional labor and expense budget and assisted with entire hotel budget- Managed hotel revenue generation and maximization through full utilization of company systems, business processes, and specifications- Promoted and built good public relations and partnerships with guests, employees, venders and community

- Led and managed day-to-day operations of front office, guest rooms, guest service, reservations, bell service, and night audit, and serve as manager-on-duty- Implemented strategies to streamline processes including: check in/out, accounting/billing, customer services, and reservations- Managed daily room rates depending on demand and business levels- Analyzed guest satisfaction data and developed and implemented plans to achieve established goals related to guest satisfaction scores and front desk activities- Developed and communicated departmental strategies, goals and budgets- Assisted with managing housekeeping department in executive housekeeper’s absence, including coordinate room assignments of room attendants, ensure cleanliness of guest rooms and public areas, and complete daily room status report- Provided technical support for entire hotel including hardware, software, networking, POS, PMS, telecommunications and hotel servers- Solve guest problems by effectively communicating with other departments to identify solutions- Proficient in multiple personal computer programs including Microsoft Word, Excel, and PowerPoint- Designated member of Executive Committee, which decides new policies and procedures

Master Of Business Administration - Mba, Executive Mba

Bachelors Of Science, Economics