As the Senior Technical Platform Manager, I am leading the comprehensive modernization of our legacy system into a state-of-the-art microservices-based architecture.I oversee the management and performance of our third-party offshore development team, driving their efforts to ensure alignment with business goals and technical objectives. Collaborating closely with the CTO, I contribute to shaping the technical strategy while ensuring delivery processes are optimized for efficiency and quality.In addition to spearheading this transformation, I manage the successful execution of other complex projects, ensuring all initiatives are delivered on schedule and within budget, meeting organizational priorities and stakeholder expectations.

Led the end-to-end integration of the ComCab brand into the Addison Lee family, ensuring seamless alignment across operational, technical, and strategic domains. Key achievements include:- System Migration: Oversaw the transition from a legacy dispatch system to a custom-built, state-of-the-art software platform, enhancing operational efficiency and scalability.- High-Value Account Implementation: Successfully implemented a £10M annual account, managing its delivery to meet stakeholder expectations and business objectives.- Driver Transition: Orchestrated the migration of over 2,200 drivers to the new platform, ensuring minimal disruption and maintaining high service standards.- Workstream Management: Directed eight concurrent workstreams across internal teams and outsourced development resources, achieving all milestones on time and within scope.- Project Planning and Governance: Developed and executed detailed project plans, risk assessments, and communication strategies to ensure alignment among stakeholders and successful project delivery.

As Senior Product Manager – Platforms, I was responsible for defining and delivering the product strategy for the in-house platform, ensuring alignment with business objectives and stakeholder needs. Key responsibilities and achievements included:Product Strategy and Roadmap:Owned the product strategy, developing go-to-market plans, messaging, and long-term roadmaps to drive business growth and operational efficiency.Identified opportunities to innovate and enhance existing platform propositions based on market trends and stakeholder input.Cross-Functional Leadership:Collaborated with design, development, marketing, and commercial teams to conceptualize and deliver impactful product solutions.Led multiple cross-functional teams through the product lifecycle, from ideation and development to launch and post-launch adoption.Stakeholder Engagement:Increased visibility and awareness of platform capabilities by conducting regular product showcases, monthly demonstrations, and collaboration sessions with internal teams.Acted as the primary liaison between technical teams and business stakeholders, ensuring clear communication and alignment.Development and Delivery:Partnered with in-house and offshore development teams to deliver critical platform improvements and implement changes where required.Ensured all projects adhered to quality standards, timelines, and business priorities.This role required a blend of strategic vision, technical knowledge, and leadership skills to successfully deliver innovative platform solutions and drive business success.

Helping ground transportation companies grow. • Mergers & Acquisition• Dispatch Systems Implementation• New business Implementation• Structure Review

● Leading a team of project managers and integration experts.● Managing key technical changes within the business.● Building relationships with key clients in order to provide a personal service. ● Managing all aspects of on-boarding new major accounts, with all operational departments.● Working apart of wider project teams to assist in the delivery of the business growth plan.● 8 years of Account Management and Technical Delivery experience.● Implementation Management● Key client engagement to build out user stories/use cases used by the development team.

• Implementing new large clients bespoke solutions• Managing key technical changes within the business• Building relationships with the managed accounts in order to provide a personal service. • Assisting the Account Management and Account Executive teams with any issues they may be having.• Liaising with all departments and manager of Addison Lee.• Attending meetings alongside account manager, director of client services or other department heads when needed.• 8 years of technical delivery experience.

• Dealing with day to day queries on all Account Managed accounts.• Attending meetings and presentations with account management team.• Correlating MI reports key account clients• Having an intricate understanding of each accounts setup to assist call centre staff and end users with any problems they may have.• Managing the soft roll out of one of the largest accounts from the LDT acquisition, this has included liaising with heads of department and client.• Project Management

• Dealing with any queries for customers in my portfolio.• Maintaining & building existing account business levels.• Using a bespoke complaints system to log, report and action any issues on accounts managed by myself.• Generating weekly and monthly reports for costing, carbon emissions, levels of usage & droppage for key clients

• Dealing with customer service complaint that comes in throughout the evening and all e-mails sent through to the night team.• Looking after VIP passengers, important accounts and new accounts, making sure their bookings go smoothly between 19:00 and 07:00• Marshalling/managing events and shows• Dealing with day to day coordinator duties.

• Managed the car service for a major financial news company,• Managing a small implant team of staff & drivers.• Liaising with all car service vendors on a daily and weekly basis making sure our clients’ needs were looked after to a high level of quality.• Successful integration of a fully automated booking system from user level up.• Dealing with all customer service issues and liaising with all suppliers with their responses.• Dealing with daily, weekly and monthly reports