Paul M. Mcintyre Email & Phone Number

Holly Springs, North Carolina, United States

Direct teams of high performing cleaning, maintenance and repair professionals in support of Whole Foods portfolio in NC, and various restaurant, retail, healthcare, recreation and residential clients. P&L responsibility.𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:→ BUSINESS GROWTH: Grew business by 30% while maintaining base business.→ MANAGING THROUGH CHANGE: Successfully operated business through the pandemic with 0 layoffs.→ EMPLOYEE SATISFACTION: Maintained 90% employee retention rate YOY. Direct, supportive leadership style.→ CUSTOMER LOYALTY: Achieved 95% customer retention rate YOY through fair pricing & exceptional service.→ COLLABORATION: Partnered with stakeholders on budget planning, need assessment and deployment of preventive maintenance solutions in strict adherence with regulatory compliance.→ QUALITY ASSURANCE (QA): Conduct QA/QI with client leadership and cross functional teams for KPI development, benchmarking, and service level agreement.→ TECHNOLOGIES: Use CMMS (e.g. Coupa, Verisae) to manage spend across procurement and finance.→ VENDOR MANAGEMENT: Ensured optimal service while leading vendor vetting, selection, contract negotiation, quality control, and performance management

Knightdale, North Carolina, United States

Managed and directed operations of $100M territory and >300 team members. Expanded scope of service agreements by providing exceptional, hands-on customer service. Sample of customers: Dow Chemical, Bridgestone Firestone, BASF, University of Miami, Mercer University, Nova Southeastern University, Oklahoma Gas & Electric, Miami Dolphins.𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:→ OPERATIONS LEADERSHIP: Oversaw all facility services, property management, and vendor partnerships and in>100 banking, aviation, retail, food service, industrial, educational, and mixed-use sites.→ BUSINESS DEVELOPMENT: Improved regional growth by 15% annually through value-added services and new business streams.→ CONTRACT NEGOTIATIONS: Negotiated terms of business with providers to achieve win/win results that provided the basis for solid ongoing relationships.

Honolulu, Hawaii, United States

P&L leader for $65M company owned by Ogden. HBM was the largest facility service provider throughout Hawaii, including for HI's 2 largest banks, Bank of Hawaii and First Hawaiian Bank. Grew HBM and led team of 8 acquisition executives to prepare business for sale.𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:→ BUSINESS DEVELOPMENT: Oversaw 20% regional growth for 3 consecutive years, positioning company for successful sale.→ FACILITIES MANAGEMENT: Led a team of 100 facilities professionals with ultimate responsibility for a facility services, supplier management and service partners in >300 retail and mixed-use properties.→ TRANSITION LEADERSHIP: Upon successful sale to UNICCO, transitioned business to new leadership.

The University Of Miami, Coral Gables, Fl

Promoted to General Manager for a turnaround project. Directed all facility services in >350 sites across 5 university campuses. Managed $30M repair and maintenance budget and 250 staff and grew contract through strong customer service.𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:→ COST SAVINGS Achieved 10% annual cost savings through enhanced technology, cost avoidance strategies, and vendor consolidation.

Pinebrook, Nj

Directed the operations of $10M territory, overseeing 8 building managers and all facility services in >100 commercial facilities including office, industrial, banking, and mixed-use buildings.𝗞𝗲𝘆 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:→ PROCESS IMPROVEMENTS: Applied computerized maintenance management software (CMMS) and KPIs to drive performance improvements that reduced turnaround time (TAT) by 20% within 2 years.

Master Of Public Administration - Mpa, Finance, General

Bachelor Of Arts - Ba, English