• Recruitment: to have 30 shifts out per day and 150 shifts out per week• 121’s with management team • 121’s with team leaders bi-weekly• Responsible for managing conduct via disciplinary hearings • Performance 121’s with all team members• Liaising with Job Centre Plus to organise recruitment• Recruitment through social media platforms• Conducting group interviews• Probation reviews, 3 monthly & 6 monthly• Creating and rolling out the schedule for the region on a weekly basis• Delivering 2 day training induction programme on a weekly basis• Delivery corporate and charity mandatory training• Hosting weekly management and team leader meetings• Weekly praise and recognition presentation • Site visits and phone support ensuring quality control at all times• Facilitate and deliver the regional training strategy• Managing employee absence processes including return to work interviews• Motivational texts to all team members at the end of each day – providing recognition for top performers • Allocate teams for each campaign, ensuring the appropriate headcount is in place as per the service level agreementAchievements:• KPI was to achieve a 1.35 average sign up rate; Region achieved 1.5 – 1.7 daily• Gift aid KPI was to achieve 85% gift aid rate; Region achieved 90%• Email address KPI was 85%: Region achieved 90%• No more than 5 internal complaints per 100 sign ups, this KPI was achieved• No more than 5 external complaints per 100, achieved 3 in100• Opt in KPI was 65%: Region achieved 80%

• Prepare and issue new employee documentation and contracts of employment, checking eligibility status and references and all uploading of documents to employee database• Organising, facilitating and delivery of employee on boarding and induction• Maintenance of personnel files and all confidential papers• Due diligence of all fundraisers employed• Update sales team on the previous days performance and track performance against weekly KPI’s• 121 coaching sessions with employees• Preparing paperwork for the team leaders including their daily goals and objectives• Provide GPS equipment and facilitate team locations for the day ahead• Site matrix; identify hotspots and ensure the same locations are not being revisited on a regular basis• Payroll processing and being the point of contact for payroll queries• Daily petty cash reconciliation, approx. £300 - £700 • Reconciliation of the office float, approx. £3000 per day• Order and manage the regional stationary supplies, employee uniforms and fundraising equipment• Health and safety risk assessments• Preparing and reviewing incident reports• Facilitate and organise the weekly management meeting• Organise and facilitate the quarterly social event• Responsible for the employee recognition award• Adhoc projects – these are region specific and can range from office maintenance, staff morale, office improvements Achievements:• Reduced employee absence by 25% by introducing an absence tracker and managing absence accordingly.

• Conducting telephone interviews • Delivering group presentations to 30+ candidates• Conducting face to face interviews • Organising alternative local recruitment streams e.g. street recruitment, recruitment events and return to work programs• Conducting retention and exit interview with employees Achievements:• During my time in this role, the region consistently beat its ‘shift target’ by 40 shifts per day resulting in us exceeding all our KPI’s