Paul Mackessy Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Denver, Colorado, United States

• Senior Operations Specialist assisting/supporting the team by answering questions, contributing to projects, and handling Notary and Escrow Officer escalations. • Schedule tens of thousands of mobile notary signings per month on behalf of First American Direct, Old Republic Title, First American Homebuilders, and Snap Services clients.• Obtain valued experience in analyzing large data sets from team collected data to negotiate product enhancements and communicate these measures of success to key stakeholders across the organization • Conduct and present in-depth time study analysis for Title Management product on behalf of the New Product Operations team. Notable achievements while in the position included:- Recognized as a subject matter expert (SME), constantly contributing to 2 large Guru collections specific to 2 teams by assisting in creating cards and verifying and keeping evolving knowledge database current for carry-over learning. - Graduated from the Snapdocs Leadership Development Program.- Named Employee of the Month 3 times by peers

Highlands Ranch, Co

• Maintained daily email and phone communication with a portion of the company’s 200 owners and nearly 400 tenants with different backgrounds and socioeconomic statuses and varying sizes of portfolios from the Denver metro area.• Interviewed, hired, trained, and effectively managed direct reports, including showing agents and leasing agents. • Delivered exceptional service while providing continual aid and resources to the team's vast range of questions and unique scenarios.• Responded to high-level questions regarding properties, showing feedback on traffic and rental status.• Answered quick-response emails concerning low-level issues and email communication to owners and investors concerning complex and involved questions daily.• Wrote property management agreements for our clients and property investors, consulted with new investors, onboarded new clients, and wrote residential leases for each property managed.• Approved property rental applicants and determined monthly rental rates for all properties, including online research and on-site visits.• Creating online ads for properties, including writing property descriptions and ordering and uploading listing photos, and strategized and updated copy and images on the company website.• Editing and uploading brief promo videos outlining current trends in the rental or sales market, distributed to the appropriate client mailing lists.

Greater Denver Area

• Responsible for buying and selling residential real estate and showing rental properties to prospective tenants in a highly competitive Denver market.• Created connections and built rapport with prospective tenants to seed potential long-term investor relationships.• Secured leases for hundreds of properties per year while fielding hundreds of calls and emails weekly to create showing appointments with prospects.• Conducting move-in and move-out inspections as well as bi-annual inspections of properties.