Paul Mackessy Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

• Senior Operations Specialist assisting/supporting the team by answering questions, contributing to projects, and handling Notary and Escrow Officer escalations.
• Schedule tens of thousands of mobile notary signings per month on behalf of First American Direct, Old Republic Title, First American Homebuilders, and Snap Services clients.
• Obtain valued experience in analyzing large data sets from team collected data to negotiate product enhancements and communicate these measures of success to key stakeholders across the organization
• Conduct and present in-depth time study analysis for Title Management product on behalf of the New Product Operations team. Notable achievements while in the position included:- Recognized as a subject matter expert.

Highlands Ranch, CO

• Maintained daily email and phone communication with a portion of the company’s 200 owners and nearly 400 tenants with different backgrounds and socioeconomic statuses and varying sizes of portfolios from the Denver.
• Interviewed, hired, trained, and effectively managed direct reports, including showing agents and leasing agents.
• Delivered exceptional service while providing continual aid and resources to the team's vast range of questions and unique scenarios.
• Responded to high-level questions regarding properties, showing feedback on traffic and rental status.
• Answered quick-response emails concerning low-level issues and email communication to owners and investors concerning complex and involved questions daily.
• Wrote property management agreements for our clients and property investors, consulted with new investors, onboarded new clients, and wrote residential leases for each property managed.

Greater Denver Area

• Responsible for buying and selling residential real estate and showing rental properties to prospective tenants in a highly competitive Denver market.
• Created connections and built rapport with prospective tenants to seed potential long-term investor relationships.
• Secured leases for hundreds of properties per year while fielding hundreds of calls and emails weekly to create showing appointments with prospects.
• Conducting move-in and move-out inspections as well as bi-annual inspections of properties.