Paul Maggs Email & Phone Number

Melbourne

Microsoft 365 partner specialising in modern workplace, cloud modernisation, cloud governance, application innovation, and modern managed services. As a consultant at Arinco I assist customers unlock the value of their Microsoft 365 security and compliance investment from strategic planning, alignment with business requirements, through to implementation and support.

Melbourne, Australia

Microsoft Unified Communications, Modern Workplace, Azure, and Security & Compliance partner servicing global customers with over 1,000,000+ Microsoft Teams seats deployed. During this time Modality Systems’ strategic direction pivoted from delivering unified communications solutions to include Microsoft’s modern workplace and Azure. I spearheaded the initiative to expand Modality’s capabilities to deliver Microsoft 365 E5 security and compliance with the development of internal IP, solution architecture, and customer delivery. As principal consultant reporting into the Head of Business – Australia, my key responsibilities are:Assist with strategic direction, planning, and solution offerings for APAC regionLiaise with executive and business representatives to understand business requirements, pain points, resolve conflicts, and deliver success project delivery in timely mannerWork with customers to align their Microsoft 365 security and compliance strategy from concept to implementationKey achievements during this time: Lead organisational change and drive customer implementation and adoption of Microsoft 365 security and compliance technologiesMicrosoft Unified Communications strategic planning and delivery for Australian and global customers across multiple verticals including government, pharmaceutical, private sector, and entertainmentKey member developing and building Microsoft 365 security and compliance solutions as part of Modality Systems’ transformation from a Microsoft Unified Communications to modern workplace and Azure partner

Melbourne, Australia

Led the Australian professional services consulting team, my key responsibilities include:Mentor professional services consulting team members and assist with and guide professional and technical career development Responsible for managing escalations relating to the professional services consulting team to ensure successful and timely resolution of issuesDeliver presales and solution design sessions to align delivery with customer requirements and expectationsKey achievements: Development of Microsoft Teams collaboration and unified communications training and adoption programme Deliver classroom and remote Microsoft Teams training and adoption for Australian and Asia Pacific customers including Malaysia, Singapore, China, and Hong KongLed strategic planning and design engagements assisting customers journey from Skype for Business to Microsoft Teams

Melbourne

Design and delivery of Microsoft Unified Communications solutions including Skype for Business Online, Cloud Connector Edition, Microsoft Teams, Enghouse Interactive’s Contact Center, and Ribbon session border controllers. Responsibilities and achievements:Design and delivery of telephony solutions across multiple APAC countries including Australia, China, Malaysia, Singapore, Hong Kong, and TaiwanIntegration and migration of legacy 3rd party PBX solutions to Skype for Business Online, Cloud Connector Edition, and Microsoft Teams. Design and delivery of Enghouse contact center call routing for multinational pharmaceutical organisation with agents located in Australia, Malaysia, and Taiwan with queues spanning 8 languages

Melbourne, Australia

First Melbourne based employee servicing customers throughout Asia Pacific with an emphasis on providing consulting services to local customers. Key responsibilities included implementation of Skype for Business and Ribbon session border controllers.

Melbourne, Australia

Australian top tier law firm with approximately 1300 staff located in offices through Australia, Papua New Guinea, and Vietnam.Reporting to the Operations Manager, my responsibilities and achievements included:Led unified communications teamMentor and assist with the professional and technical growth of the unified communications teamAssist with recruitment of unified communications staffVendor contract negotiation and budget forecasting

Melbourne

Subject matter expert and senior independent contributor providing strategic direction of the firms unified communications platforms, my key responsibilities and achievements include:Responsible for firms Skype for Business, Cisco Call Manager, and Polycom unified communications infrastructureAs part of a larger transformation programme, planned and executed Lync 2013, Cisco Call Manager, and IPFX offsite data relocations and migrationMigration of email archiving and security to Mimecast cloud-based solutionMentor and assist with the technical growth of the infrastructure and wider IT teams

Melbourne

As senior systems engineer, I was a subject matter expert for multiple systems, my key responsibilities and achievements include:Architect, deploy, and maintain Microsoft Public Key InfrastructureArchitect, deploy, and maintain Microsoft OCS, Lync, and Skype for BusinessArchitect, deploy, and maintain Microsoft Exchange 2003 and 2010Architect, deploy, and maintain Microsoft Active DirectoryPlanning and migration of email archive and email security to Mimecast cloud-based solutionResponsible for Cisco Call Manager 7.1 and subsequent upgrade to 9.1

Melbourne

Melbourne

Hartley Poynton was a financial services firm with approximately 400 staff in offices throughout Australia. Hartley Poynton’s financial services focused on private client investments and institutional banking. Hartley Poynton has since re-branded as Hartleys.Provided local support for Melbourne and Mornington Peninsula offices using Novell backend and network, Microsoft desktops and office suite, and financial trading applications.