Global Operations Management: Oversee seamless end-to-end order processing, from Purchase Order submission through to software fulfillment, ensuring adherence to SLAs and operational efficiency across all lines of business.Quarter-End and Pipeline Management: Lead quarterly activities, including sales training, distribution partner onboarding, and pipeline management, driving consistent performance across international operations.Automation and Process Improvement: Pioneered automation initiatives that significantly reduced manual processes and enhanced cross-departmental efficiencies, enabling scalable growth.Project Leadership: Managed key projects within Salesforce and Helios PPU, focusing on optimizing and redefining processes that contributed to record-setting growth.Cross-Functional Collaboration: Partner with Logistics, Supply Chain, Accounting, Legal, and Sales teams to resolve complex challenges, enhance processes, and drive operational improvements.Reporting and Metrics: Developed and maintained detailed weekly and monthly performance reports, providing insights that guide decision-making and strategy across teams.Diversity & Inclusion Leadership: Co-lead EMEA Diversity & Inclusion initiatives, championing mental wellness resources and developing programs that foster an inclusive and supportive work environment.User Acceptance Testing (UAT): Engage in ongoing UAT programs, ensuring that new systems and processes meet operational standards before full-scale implementation.

Global Specialist for all Software + Hardware order related activities, My role ensures a seamless end-to-end order flow within SLA..Supporting quarter-end activities across all LOB within Order Management & Fulfilment.Distribution onboarding,Quarter end planning. Building to automate and scale process and interdepartmental dependencies.Project management within Salesforce and Helios PPU. Managing complexity defining processes to scale towards record growth.Liaising with Logistics, Supply Chain, Accounting, Legal, and Sales Ops to resolve problems and develop process enhancements.Developing and managing weekly/monthly performance reports and associated metrics.Implementation and define of best processes across all of the team.

Poll Clerk providing voters with impartial information to complete the vote for local national and European elections and constitution changes. Providing assistance in Irish.

Responsible for Cloud Software Licenses, New License,Renewal + SaaS within the EMEA region. Oracle LL1.SAP.Maintaining SLA in line with company policy. Reviewing\Analysis of raw data into real-time Data.Strong business relationship with AR,Revenue and Internal Sales,External Monthly Distributor engagement trainings.SME across all lines of VMware Order Management.

Critical understanding of the Global VMware SaaS business processes both Software and Harware.Velocloud,VMC on AWS.SME for SAP,Oracle,Jira & Salesforce applications within SaaS Billing Operations.User Acceptance Testing (UAT).Development and review of Standard Operating Procedure (SOP).Creation and review of Jira Standard Operating Procedures (SOP)Managing VMware Cloud on AWS queries with multiple stakeholders to resolution. Raw Data Analysis daily and weekly reporting.Maintaining SaaS Billing Document release within SLA.

VMware Cloud on AWS Analyst SaaS Billing Operations team. Working across SAP, Oracle, Salesforce and multiple applications within the SaaS Order Management and Billing system. Managing queries and disputes from Sales teams, Vmware partners and numerous internal groups to support the Quarter End/Year End process. Liaising with the Customer Success Team Globally and Revenue for resolving Billing Disputes. Analyzing Raw data and reporting

Responsible for Cloud Software processing of New License + Renewal via Oracle and Salesforce in the International Region. Oracle LL1.Ensuring SLAs are met in line with company policy . Distributor onboarding and training. Reviewing\Analysis of raw data. Dealing with Internal Sales. Monthly Distributor engagement trainings. Customers daily via phone + e-mail. Managing Credit Requests Queue

Producing accurate Renewal quotes for Vmware customers via, Oracle, Salesforce.Liaising with the Vmware Renewal Sales organisation to ensure seamless quote workflow.Managing Renewals booking team to ensure that booked PO’s are compliant.Producing accurate daily reporting view of booking for aligned sales.Managing high value customers queries.Exceeding daily targets

Responsible for Import + Distribution of Petro Chemicals From Europe. Route planning. Arranging Logistics for Pick + Pack of Petro Chemicals for Pharma + Petro Chemicals Companies in Ireland. Attending Company meetings at head office in Netherlands. Use of Word + Excel and SAP on daily basis. Cycle counts stock control. Forklift Driving.

Set up and running of AI robotics machinery.Distribution/Storage of high class manufacturing engineering.Adhere to safety guidelines and ensure that final products meet high-quality standards.Sound technical skills.

Responsible for Picking + Packing of Products for next day delivery across Ireland to Supermarkets Licensed Trade. Scanning of products for full track and trace form source. Forklift Driving Reach + Counter Balance. Power Pallet Truck. In-house 1st Aider. Dealing with Internal + External Transport. Shift work across 5 days.

Warehouse operator,Forklift Operator Reach and Counter Balance. Bulk pick of raw materials used within the manufacturing and production industries. Receipt and distribution of raw materials within the logistics industry.