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An outstanding CPA-qualified senior Process Transformation Leader with considerable corporate experience working with Meta, Google, EMC and Microsoft. Significant people management experience leading teams across multiple geographies. Delivered transformation strategies, resulting in reducing cost per transaction by 30% year-on-year. My core competencies include; Project Management | Performance Management | Payments | Influencer | High Impact Presenter | Risk Management | Stakeholder Management | Problem Solving | Analytical | Change Management | Strategy Development | Finance Compliance | Leadership | Six Sigma (Green Belt) | SAP | Oracle Fluency in French and Spanish.
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Snr Director Managed ServicesUkgDublin, Ie -
Global Process Owner For Order To Cash (Otc)Meta Jan 2020 - Sep 2023Menlo Park, Ca, Us● Led 6 GPOs across cash, collections, credit, customer experience, billing, and new product - Responsible for overall creation and execution of transformation roadmap and process design for Revenue Operations in Meta.● Developed the vision and strategy for the GPO team and exceeded annual efficiency targets - 30% cost per transaction cost reduction (against 10 % target).● Delivered a 15% reduction in headcount through process optimisation automation programmes.● Implemented process transformation programme for OTC from project intake to delivery - resulting in standard approach to project prioritisation for the organisation. ● Created and developed a change management team and designed change management protocol resulting in standard delivery methodology of all projects. ● Conducted benchmarking assessment of products, process and KPIs for the department – which supported the development of 2025 vision roadmap for Meta Revenue Operations.● Implemented new set of SLAs with BPO and internal operations to improve the quality and service to customers resulting in increased Csat/NPI Scores from 58 to 76. -
Snr Manager (Global Process Owner) - Electronic PaymentsGoogle Oct 2015 - Jan 2020Mountain View, Ca, UsLed a team of managers responsible for end-to-end electronic payment Operations for Google (25 Googlers and 100+ BPO).● Managed the operational relationship with payments providers for Google e.g. Amex and Paymentech.● Conducted RFI and RFP and successfully sourced new providers for expansion of Google payments globally. ● Conducted risk assessment of payment providers and created and managed the risk register of all payments operations activities while implementing mitigation strategies. ● Part of team who applied and successfully obtained of Electronic Money License from CBI.● Drove process improvements in chargebacks, credit card fees & declines monitoring optimisation resulting in best -
Global Process Manager - Electronic PaymentsGoogle Jun 2013 - Oct 2015Mountain View, Ca, UsLed a team (10 Googler & 50 BPO) for global payables and receivables electronic payments function. Responsible for global processes - credit, invoicing, collections, cash applications, bank reconciliations and tax operations. ● Conducted process excellence redesign across these functional areas and scaled operations to support growth. This resulted in 43% reduction in cost per transaction YOY. ● Led highly complex cross-functional projects, including offshoring shared services, SEPA, VAT 2015, ERP billing migration. ● Implemented the first diversity team in Finance and won the Google Global Citizenship award.
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Director Maintenance Contract Operations EmeaEmc Aug 2012 - Jun 2013Round Rock, Texas, Us• Manage a team of 7 managers/supervisors and 85 analysts responsible for the creation of maintenance quotes and providing $1B+ Opportunity to Renewals Sales Team. • Responsible for creation of budgetary estimates supporting Tech Refresh Program for Field Sales. • Manage a team of 2 managers and 11 analysts responsible for revenue recognition and processing of Sarbanes-Oxley compliant purchase orders $600M+ and ensuring the integrity of the maintenance contracts database.• Accountable for operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees. -
Emea Maintenance Contracts ControllerEmc Jan 2010 - Sep 2012Round Rock, Texas, Us• Manage a team of 7 managers/supervisors and 85 analysts responsible for the creation of maintenance quotes and providing $1B+ Opportunity to Renewals Sales Team. • Responsible for creation of budgetary estimates supporting Tech Refresh Program for Field Sales. • Manage a team of 2 managers and 11 analysts responsible for revenue recognition and processing of Sarbanes-Oxley compliant purchase orders $600M+ and ensuring the integrity of the maintenance contracts database.• Accountable for operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees.
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International Credit And Collections ManagerEmc Apr 2006 - Jan 2010Round Rock, Texas, Us• Manage team of 14 credit and collections analysts to ensure cash (Quarterly goal approx $400M) and over 60 targets are met/exceeded.• Designed and implemented project to transfer collections responsibilities from Intrum Justitia to the EFO in Cork.• Managed growth in the credit and collections team from 4-14 FTE over 3 years.• Sourced 3rd party service provider, Occipital Ltd. Wrote contract, hired, trained, and retained the best employees to build and maintain a strong and scalable department. • Responsible for roll out of Oracle Credit Check Program (CCP) to all countries in EMEA and APJ to mitigate risk and ensure Sarbanes-Oxley compliancy. • Made high-level credit decisions that maintain the integrity of the accounts receivable base as well as promote growth and opportunity for EMC.• Improved performance of department by implementing system enhancements.
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Order Management ManagerEmc Apr 2005 - Apr 2006Round Rock, Texas, Us• Managed 14 team members processing Legato software orders (approx $50M per Quarter).• Responsible for development and implementation of procedures and controls.• Managed operational change from Dutch to Irish office with no impact on quality or service.• Analysed purchase order errors and provided training to sales teams and customers.
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Licensing Program ManagerMicrosoft May 2003 - Apr 2005Redmond, Washington, Us• Escalation management from strategic partners.• Supported key customer accounts such as BP, Tesco, managing license queries.• Developed and implemented best practices for client interaction and service. • Analysed customer satisfaction, product performance and delivery and implemented improvements based on this information. -
Sales And Customer Services ManagerBarclaycard Jan 1998 - May 2002London, Gb• Managed a team of 8 team leaders and 110 advisors across 5 European markets.• Designed/implemented the structure of the Sales department in Barclaycard International.• Lead, motivated and coached teams to constantly exceed sales and service targets.• Liaised with training department to ensure appropriate training was delivered to the team especially in the area of programme knowledge, customer service and sales techniques.• Provided monthly reports on sales and service performance for Board of Directors of Barclaycard International.• Liaised with Marketing and Optimization teams to support a range of channel campaigns and to maximise customer spend.
Paul Mahon Skills
Paul Mahon Education Details
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Griffith College CorkAccounting -
Queens University BelfastEuropean Politics
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University College CorkEuropean Politics
Frequently Asked Questions about Paul Mahon
What company does Paul Mahon work for?
Paul Mahon works for Ukg
What is Paul Mahon's role at the current company?
Paul Mahon's current role is Snr Director Managed Services.
What is Paul Mahon's email address?
Paul Mahon's email address is paulmahon@fb.com
What is Paul Mahon's direct phone number?
Paul Mahon's direct phone number is +3538723*****
What schools did Paul Mahon attend?
Paul Mahon attended Griffith College Cork, Queens University Belfast, University College Cork.
What are some of Paul Mahon's interests?
Paul Mahon has interest in Theatre Film Tennis Running Swimming, Poverty Alleviation, Health.
What skills is Paul Mahon known for?
Paul Mahon has skills like Storage, Cloud Computing, Management, Salesforce.com, Process Improvement, Solution Selling, Shared Services, Business Process Improvement, Business Continuity, Enterprise Software, Crm, Project Management.
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