Paul Main Email & Phone Number

Seneca, South Carolina, United States

Material Damages-Team Connell – Esurance/Allstate (2020) - Completes Estimates with quality and attention to the companies’ Best Practices.- Assists and educates our insureds, always with a professional, helpful, and friendly demeanor. - Documents and organizes all important information. Completes tasks assigned in a timely manner and to best outcome. Regularly works and corrects difficult claims for our team.- Trained on and works often with Allstate’s Virtual Assist Platform for Esurance.- Current member of Centralized Appraisal’s Continuous Improvement team.- Recognized as Centralized Appraisal’s Hall of Fame 1/2021

Greenville-Spartanburg-Anderson, South Carolina Area

Virtual and Same Day Total Loss Team – Esurance (2019-2020)- Wrote heavy damage estimates from Coparts photos and other media.- Ran CCCone evaluations and conditionings; sound knowledge of most State’s Total Loss rules.- Connected with our Insureds to complete Same Day Total Losses quickly and efficiently with attention to quality, and a pin-point focus on our Insured’s needs during Total Loss process.- Worked on Continuous Improvement team to improve Total Loss processes.

Greenville-Spartanburg-Anderson, South Carolina Area

Material Damages Subrogation Team – Appraiser – Esurance (2017-2019)- Subrogation Audits-Maintained High Variance on Third Party Carrier Demands.- Handled most all Canadian demands, including demands written in French.- Wrote many of the Subrogation Team underpinnings, including the calibrated exceptions worksheet, which formed basis of Bob Connell’s Subrogation program’s written exceptions. - Mentored and trained new Team Members in addition to regular duties.- Arbfile Arbitrator since 3/2019; trained peers as Arbitrators as part of One Allstate transition.

Greenville-Spartanburg-Anderson, South Carolina Area

Rapid Response Representative – Esurance (2015-2017)- Handled First Notice of Loss and adjusting of Rapid Response claims.- Always provided Outstanding Customer Service.- Hands-on service of claims from beginning to end.- Recognized as 1st Rapid Response MPS Champion 2017.

TEAM LEAD (LODGE) – Dick's Sporting Goods April 2012-January 2014Sales Associate/Bike Technician/Fishing/Outdoors/Firearms/AM Receiving and General Maintenance.- Supervised and trained employees on product and equipment set up.- Handled all repair workflow and parts ordering for bikes department. Ensured all built bikes were safe for use before they where allowed to leave store and maintained related records.- Oversaw and maintained proper federal documentation for all firearm transfers.- Increased sales in bicycle department by 150% (single quarter), resulting from product purchasing decisions tailored to customer interests and feedback. - Performed troubleshooting throughout multiple departments outside my own.

MANAGER – Outback Steakhouse October 2007-October 2011Trainer/Key/Server- Managed approximately 70 employees during tenure; set clear expectations of acceptable performance and goals. Set the standard, and coached employees to understand and buy in.- Interviewed and hired new team members. Found some great diamonds in the rough.- Supervised new hire Training and Onboarding obsessively, ensuring new hires had a strong foundation to build on, and succeed, long term, which lead to lower turn-over rates for staff. - Designed Training programs for all staff and encouraged self-betterment for all employees. - Resolved guest problems in the restaurant, on the phone, and via email.