I currently manage a team of 8 support engineers with a range of skill levels that support the Takealot Group (Takealot, Superbalist and Mr D Food)We are responsible for ensuring we support existing staff's day to day IT needs.We also manage the deployment of new equipment to new hires across the businesses, across the country.We support a multitude of platforms, operating systems, and devices.My team does in person, remote and telephonic support to over 2000 users.We maintain a high level of professional support to all our users.Constantly looking to innovate ways that we can make our support to customers better and easier both for ourselves and our customers.The Branch Support team does remote support for several Takealot Delivery Team hubs through South Africa. Giving technical support to franchise owners, and hub staff across the country.The Distribution Centre support teams look after massive, world class distribution centres. With a multitude of Mobile Data collection devices, wireless networking, printers and computer equipment to support.In Q4 alone of 2020 the team managed to rack up approximately 750 hours worth of remote support to users who were working remotely due to COVID-19. My responsibilities have changed over the years that I have been at Takealot, from being the only IT support person for the company, to having a team of dedicated support staff that continuously try to improve the user's experience while making support easier for the team.Besides the day to day IT support,I also take care of equipment procurement from suppliers,Managing supplier SLA's,Software licence agreement management, and licence renewals,Asset managementand Customer support / feedback.

Senior Desktop Support Technician(IT Administrator)Duties involved:• Maintaining of in house infrastructure • Desktop support systems (Most Microsoft, OS X, some Ubuntu) • Server support (mainly Windows Server 2003/2008/2008r2)• Maintaining the VOIP installation (FreePBX Asterisk) • Managing Server Monitoring via Servers Check• Maintaining the MimeCast Exchange mail solution• Tend to support tickets logged on Sharepoint• Support the SQL based custom Business system• Maintain developments and bug-fix requests to the business system from all departments• Remote user support• Liaising with service providers• Ensure maximum uptime for consultants during standard working hours, and afterhours.• Create and maintain Active Directory users, security groups and mail groups.• Maintain server backups.• Administer Microsoft updates.• The Go2Africa installation is about 80 Users and many of the users have home access. In late 2010 the IT manager left Go2Africa. This left me in the position to do my daily support tasks, and get stuck into more of the day to day server work. I have learnt a lot at Go2Africa.

Workshop and I.T Manager.Duties involved:Advising clients on recommended technical specifications for customised events & training.Assists in decisions made by management.Planning layouts and setups for future events.Formulating Quotations.Overseeing purchase of new equipment for upgrade purposes and specialised needs.Site meetings.Setting up of custom I.T requirements.Troubleshooting desktop and server software environment.Installation configuration and administering of various software packages.On and off-site networking. (wireless and hard wired)Upgrading computer hardware.Trouble shooting hardware.Installing and configuring client specific software. On site Technician at events and conferences.Route planning for deliveries and collection