• Lead team of 15 curriculum/content design specialists to develop and deliver learning (i.e., classroom, webcast, e-learning, mobile, etc.) based upon business needs• Perform ad hoc analysis to identify trends and make recommendations for process and/or training improvements • Develop and monitor metrics for evaluating training effectiveness • Leveraging practices outlined by current recommendations and existing team(s) to help create and manage a best-in-class sales and account management onboarding program• Responsible for learning strategy and roadmap• Proactively connect with peers to stay apprised of enterprise initiatives that may need to be woven into training, coaching and the onboarding experience • Collaborate with other teams such as sales, account management, marketing, etc. to ensure the successful implementation of training plans and coaching across Evernorth as a whole, or specific lines of business as appropriate • Planning and execution of the Evernorth annual training event (Shoulder to Shoulder) through collaboration with cross functional leadership with an aim to empower and enable attendees to effectively perform their roles

* Developed and executed strategy/vision of Optum Tech University that supported 360,000 global employees (India, Ireland, Philippines, England, Brazil, US). Led all aspects of instructional design, vendor management, negotiation of contracts and statements of work, project management, events, analytics, budgeting ($12+ million), and management of 20 Learning Experience Designers.* Implemented leadership efforts that substantially improved training impact, scalability, and standardization of Optum Tech University by resolving issues with curriculum inconsistencies, vendors offering different training classes in each country, and global teams making their own decisions on course scheduling and eLearning templates.* Orchestrated the development and launch of Optum Tech University’s new website that enabled the Learning Operations Team to build a more modern learning approach with more flexibility for learning, better user interface, and improved analytics.* Recognized for receiving perfect score of 100 during 2 consecutive years on annual company experience surveys for Employee Effectiveness and earned “Exceeds Expectations” on 4 straight yearly reviews under 3 different managers.* Managed and optimized efficiency of 20 employees by reorganizing the team, modifying Agile events based on internal feedback, facilitating teamwork, and delegating responsibilities for hundreds of simultaneous projects and corporate events attended by 17,000+ employees each year.

* Directed a major project involving evaluation, vendor price/contract terms negotiation, and purchase of Skillsoft’s Percipio Learning Platform that saved the company $11 million* Spearheaded successful completion of a major corporate initiative that built/launched a one-stop location for all learning opportunities with new curriculum for Technical Development Program used to train 1,500 new Optum Technology employees in the first year to support the company’s aggressive growth. - Program generated 200% increase in learning delivered through instructor-led/virtual training and served as a corporate learning model throughout the entire organization.* Built a world-class corporate university that aligned with corporate strategy by working in this highly collaborative role with human capital, technical leaders, and senior leaders to impact all 360,000 employees.

Held the key leadership role supporting the corporate sales team in selling and creating custom learning solutions for enterprise accounts. Maximized learning impact and account retention by managing on-site consultants at each enterprise account location to ensure satisfaction with learning solutions, training results, and ROI.• Awarded 2-time President’s Club recognition in consecutive years for contributions as a top performer.• Increased revenue with the UnitedHealth Group (UHG) account from $100,000 to $1 million by developing instructor-led training for 360,000 employees on Microsoft, Oracle, HP, and eLearning training on UHG processes/technologies.• Created and launched custom Microsoft instructor-led training on SharePoint and other technologies for the 3M account used by 100,000 employees. • Developed/implemented Microsoft applications training for approximately 7,500 Boston Scientific employees and led another major project that developed vendor training for over 5,000 Ecolab employees.