Paul Maple Email & Phone Number

Reading, Reading, United Kingdom

Reading, England, United Kingdom

Basingstoke, Hampshire, United Kingdom

• Manage and maintain major customer accounts and relationships.• Strong emphasis on customer retention and growth.• Engagement with all stakeholders to ensure contractual expectations are met.• Manage the implementation and installation of new equipment required for any given site.• Hold regular high-level performance and contract review meetings senior managers.• Advise on all aspects of operational compliance and provide Benchmarking comparisons.• Mange KPIs across all customer sites with the aim to manage change and reduce costs. • Maintain expected levels of service and support ensuring customer requirements are met.• Manage, update and provide support on customer portals to ensure SLAs are met,• Look for and continually assess all upselling opportunities. • Manage customer account payments and invoicing queries.

Dorking

Providing outstanding service provision by improving service delivery, reducing costs and adding value.

Field Based

1) Customer service support and account management2) Management of service personnel 3) Operational support 4) Drives continuous improvement of internal & external processes5) Supplier management