To detect and prevent fraud on all Nedbank Products Investigate suspicious transactions in order to detect fraudulent activities and ensure minimization of financial losses.Blocking of cards that have confirmed fraud on them or place caution holds on client’s card and accounts that have not yet confirmed fraud, or suspicious transactions. For precautionary measures - once confirmed fraudulent to prevent further losses to the Bank and client.Contact the account holder/customer (telephonically) on the Actions to be taken on suspicious transactions identifiedRequest (telephonically) a written explanation or affidavits from the account holder/customer with regards to the suspicious transactions identified on the account (where applicable also request bank statements). Ordering new cards for clients and opening new online banking profiles Opening fraud cases for investigation.Confirmation of transactions with other banksAction alerts by screening suspicious transactions on cards and AccountsBlocking of merchants on database to prevent more fraud on clients cards and online bankingOpening travel cards for clients to be able to use them overseas.Detecting and Prevention on new applications (Application Fraud Department)Identify fraud risk and highlight to the business stakeholders e.g. BranchApplication received and completed within SLA to keep clients.

• Keep tracking outstanding debts.• Plan course of action to recover owed money.• Locate and contact debtors.• Negotiate payoff deadlines and payment plans.• Handle customers' questions or complaints.• Identify gaps in the system and recommend solutions.• Build trust with debtors.

• Their responsibilities include developing payment plans, locating debtors to begin the recovery process, and negotiating debt payments. They may also be required to negotiate payment settlements on recoverable debt.• tracing of absconded customers

LOOKING AFTER THE NETWORK