Paul Marshall

Paul Marshall Email and Phone Number

Director, Cybersecurity & Digital Risk @ M&T Bank
Paul Marshall's Location
Boston, Massachusetts, United States, United States
Paul Marshall's Contact Details
About Paul Marshall

CISSP with proven leadership experience building customer focused organizations. Data driven passionate driver of value throughout the customer lifecycle with an emphasis on collaboration to exceed adoption, retention and expansion targets. I have expertise in technical support, customer success, systems engineering, and solution development. In my current role, I am the product owner for Customer Identity & Access Management driving secure frictionless customer adoption and retention.

Paul Marshall's Current Company Details
M&T Bank

M&T Bank

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Director, Cybersecurity & Digital Risk
Website:
mtb.com
Employees:
30082
Paul Marshall Work Experience Details
  • M&T Bank
    M&T Bank
    View
  • United Airlines
    Director, Identity & Access Management
    United Airlines Oct 2022 - Present
    Chicago, Il, Us
    Lead and develop the Customer Identity & Access Management (CIAM) vision and roadmap.Won Ping Identity's 2024 Identity Excellence Award in the US Customer Experience Champion category:This award category highlights the customer-first leaders who go above and beyond to earn customer trust and loyalty with secure and engaging experiences.https://www.pingidentity.com/en/events/ix-awards.html?utm_source=news-release&utm_medium=pingpr
    View
  • Insulet Corporation
    Senior Manager, Customer Identity
    Insulet Corporation Oct 2020 - Oct 2022
    Acton, Massachusetts, Us
    Responsible for strategic and tactical direction of Insulet’s Global Customer Identity & Access Management (CIAM) Program.
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  • Coreblox
    Iam Architect
    Coreblox Oct 2019 - Sep 2020
    New York, Ny, Us
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  • Bitsight
    Senior Manager, Customer Support
    Bitsight Jan 2018 - Oct 2019
    Boston, Massachusetts, Us
    Recruited as first customer support manager. Improved CSAT from 94% to 98% while scaling the support organization from 9 to 18 analysts and engineers and 2 team leads in Boston, Raleigh, Lisbon, and hiring our first APAC engineer.
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  • Pegasystems
    Technical Lead, Cloud Customer Engagement
    Pegasystems Aug 2016 - Dec 2017
    Cambridge, Ma, Us
    Customer Success for Pega’s AWS-based PaaS Cloud service. Onboard all North and South American clients on Pega Cloud, hosted on Amazon Web Services. Technical Account/Project Management for new customers during initial implementations through production go-live, and then continued support during critical situations.
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  • Ping Identity
    Senior Manager, Technical Support
    Ping Identity Jan 2011 - Jul 2016
    Denver, Co, Us
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  • Ping Identity
    Solutions Architect
    Ping Identity Aug 2007 - Dec 2010
    Denver, Co, Us
    Pre and post-sales activities including design, implement, training, and support secure internet single sign-on solutions. Technical account management for strategic customers.
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  • Ca Technologies (Formerly Netegrity, Now Broadcom)
    Manager, Technical Support Escalation Team
    Ca Technologies (Formerly Netegrity, Now Broadcom) Oct 2005 - Aug 2007
    San Jose, California, Us
    Manage team of 12 Level 3 support engineers for SiteMinder, TransactionMinder, SAML Affiliate Agent, SDK support. Engage with engineering and product management regarding software defects and product enhancement requests.
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  • Netegrity
    Principal Escalation Engineer
    Netegrity Jan 2001 - Oct 2005
    Us
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Paul Marshall Skills

Saml Sso Ldap Security Cloud Computing Siteminder Computer Security Application Security Identity Management Saas Pki Security Architecture Design Enterprise Software Security Assertion Markup Language Cissp Federation Integration Enterprise Architecture Identity And Access Management Cloud Security Solution Architecture Oracle Software As A Service Encryption Information Security Ws Federation Pingfederate Technical Support Pre Sales Network Security Project Management Service Delivery Business Process Improvement Web Services Amazon Web Services Linux Management Cross Functional Team Leadership Leadership Team Leadership Customer Support Customer Service Zendesk Customer Success Post Sales Erlang C

Paul Marshall Education Details

  • University Of Colorado Boulder
    University Of Colorado Boulder
    B.A.
  • Winchester High School
    Winchester High School

Frequently Asked Questions about Paul Marshall

What company does Paul Marshall work for?

Paul Marshall works for M&t Bank

What is Paul Marshall's role at the current company?

Paul Marshall's current role is Director, Cybersecurity & Digital Risk.

What is Paul Marshall's email address?

Paul Marshall's email address is fo****@****hoo.com

What is Paul Marshall's direct phone number?

Paul Marshall's direct phone number is +161724*****

What schools did Paul Marshall attend?

Paul Marshall attended University Of Colorado Boulder, Winchester High School.

What skills is Paul Marshall known for?

Paul Marshall has skills like Saml, Sso, Ldap, Security, Cloud Computing, Siteminder, Computer Security, Application Security, Identity Management, Saas, Pki, Security Architecture Design.

Who are Paul Marshall's colleagues?

Paul Marshall's colleagues are Shams Tabrez, Tototko Kaksido, John Adamo, Heather Wickwire, Nick Nui, Alphaeus Ajedegba, Beatriz Yanez.

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