Information Technology and End User Services leader with a demonstrated history of working in the financial and health care industries. I bring a strong customer focus to the table and have deep functional knowledge and experience in the following areas; customer service transformation, customer service experience design, service process implementation, technology support, reporting metrics/KPIs, and supplier/contract management. Managing thru change, building teams and developing relationships that add value to individuals and organizations are some of my favorite things to do. Please feel free to contact me if you would like to discuss how I might be able to help your organization achieve its goals.