Paul Mccready Email & Phone Number

Glasgow, GB

Glasgow, Scotland, United Kingdom

Responsible for leading and managing a variety of strategic improvement and transformation initiatives aligned with the pursuit of SP Energy Networks' strategic plans, including RIIO-ED2 and RIIO-T2 price control plans.Heavily involved in the Change aspects of large wide-ranging projects, developing Change, Communications & Training approaches which align.

Glasgow, Scotland, United Kingdom

Operations Manager responsible for 3 teams across 2 sites (Glasgow & Prenton), ensuring the delivery of key targets for Streetworks (Reactive & Planned), 3rd Party Damages, Purchasing and Debt Recovery.During my time in this role I transitioned part of the team to a 365 day working window based on new Streetworks England Legislation, was heavily involved.

Glasgow, United Kingdom

As Customer Service Knowledge Manager, I am responsible for evaluating and implementing knowledge tools and strategies for both our customers and internal staff, as well as supporting, developing and delivering training across Customer Service in SP Energy Networks. On top of working in my own area, I act as an ambassador for the principles of Knowledge.

Scottish Power House, Glasgow

My daily role was to manage the workload of my team, while supporting each individual in their tasks. I also carry out HR duties will all of my team – making sure each person adheres to SPEN’s Managing Attendance, Drugs & Alcohol and Performance Management policies.As well as supporting my own team, I also provide assistance and feedback to numerous other.

Kirkintilloch, Scotland

Due to several staff leaving within a short period of time, I was asked to cover a Team Manager role in the Distribution Call Centre (DCC) having previously worked there as a Customer Service Representative. During my time in the DCC I inherited a team and my primary goal was to get them on track for their 2016 Year End - I did this successfully through.

Kirkintilloch, Scotland

My duties included raising Road Opening Notices (RON) for any excavation carried out on a road or footpath as a result of a reactive fault. I would then raise a PMO and SCOPE for each incident attended to by our contractors for them to apply for payment.In addition to my work in the NRSWA section, I also spend time working with the Network Operations.

Cathcart, Glasgow

My duties included dealing with customers who have lost their electricity supply, processing the jobs, and ensuring that an electrician attends within the guaranteed standards set by OFGEM. I also held a secondary position as a Message Coordinator. In this role I was fully responsible for recording messages which customers with power cuts would hear, I.

Bachelor Of Science (Bsc), Mathematics, Pass

In 2011 I graduated from Strathclyde University with a BSc in Mathematics. Through this course I have established a fine set of.

Education record