Customer Success Consultant
Bloomington, Mn, Us
Served as a key pre-sales and post-sales consultant for the integration of products, services and training for Edmentum customers at every stage of the process. Created & implemented customized solutions, client presentations and strategic plans to ensure success/growth of customers’ implementations.Worked closely with customers, colleagues and leadership team to design and support onsite and virtual customer implementations; collaborated with teachers and administrators to monitor progress. Scheduled, organized, and delivered high-quality workshops on Edmentum’s instructional solutions to teachers and administrators.Researched, identified and prioritized student needs to ensure technology solutions align with state/district standards and curriculum to ensure ongoing & successful implementations.Built strong and productive relationships with customers to facilitate effective communication and have a positive impact on education.Partnered with customers and sales teams to identify needs, provide support and ensure a seamless implementation in order to maintain and grow partnerships.Provided pre-sales support around curriculum, instructional design, content and implementation of all Edmentum’s solutions.Served as subject matter expert for state and national curriculum requirements and their alignments to all Edmentum solutions and implementations.