Managing the Customer Communications workstream on the Continuous Improvement Program. Leading project managers and offshore development teams through program iterations. Developing and implementing solutions to satisfy business requirements for credit systems communications.Leading by example, planning project deliveries, reporting progress to important stakeholders and organising time effectively.

Leading multiple onshore and offshore development teams throughout the project life cycle, building and implementing solutions to satisfy business requirements for online mortgage systems.Leading by example, planning project deliveries, reporting progress to important stakeholders , organising time effectively and identifying solutions to meet business needs.Achievements:- Developed strong collaborative working relationships with the business areas and third parties to drive and deliver project requirements- Successfully implemented complex regulatory projects punctually and under budget- Received exceptional feedback from senior project stakeholders- Consistent use of Agile project methodology and risk based project management- Created processes and training guides to improve quality and productivity within the team- Travelled across the UK and overseas to support developers and business areas- Led multiple projects and work streams simultaneously

Leading scrum team to continually develop and implement changes to the banks online systems, using Agile methodology.Presenting and facilitating all relevant Agile ceremonies with scrum team members and removing impediments that are impacting the team.Achievements:- Successfully line managed and coached junior members of the team and provided regular and ongoing support to enhance members' performances- Role model to others, able to rapidly build rapport and trust

Leading engineering teams to develop and implement complex new mortgage systems for the banks call centre and online systems. Producing estimates and detailed project plans for the delivery of complex projects.Achievements:- Created external design documentation to fulfil identified solutions for business requirements and provided front end analysis for high profile bank projects.

Investigating live support queries accurately and promptly to assist with causal identification and resolution, enhancing problem solving ability.Achievements:- Key member of testing team to ensure that project solutions functioned correctly and were suitable for business users

Providing first line support for HSBC branches for network issues Nd installation support to engineersEscalating high profile outages to senior management