Paul Melsness Email & Phone Number

Ottawa, Ontario, Canada

• Successfully delivered of all aspects of several medium to high complexity projects within Innovapost’s Network Infrastructure group from initiation to implementation and stabilization
• Managed several high profile projects for Canada Post’s Postal Transformation initiative.
• Worked with stakeholders to develop ROMs and Impact Assessments and make recommendations considering project benefits, scope, cost, schedule, and quality in order to obtain stakeholder buy in and set budgets.
• Mentored several new team members on processes and project management applications
• Acted as a single point of contact between Innovapost and the Canada Post Group of Companies on project related activities
• Prepared and presented formal project status reports for management and executives

Ottawa, Ontario, Canada

• Acting as a single point of contact between Innovapost and Canada Post, established an exceptional rapport with a difficult client and raised customer satisfaction levels substantially.
• Using a combination of analytical skills and technical insights, defined the requirements for several high profile and complex cross-functional projects.
• Streamlined the requirements gathering process and enhanced efficiency by developing several new process documents that were tailored for specific functional areas.
• Through the creation of a defined process and schedule for application development, ensured successful user acceptance and accountability for project deliverables.
• Conducted development meetings and JAD sessions and through analysis and teamwork made recommendations to clients on several solutions based on requirements, available budgets and business directions.
• provided formal reports and presentations clients, directors and executives.

Ottawa, Canada Area

• Managed a design team on a highly complex, high visibility and cross-functional web application
• Took over the control of a problem project and by using strategic analysis and collaboration, was able to resolve scheduling problems while establishing exceptional rapport with design team, stakeholders and.
• Handled scope changes by using negotiation and persuasive skills to facilitate customer sign-off on requirements without impact to budget or schedule
• Piloted an off-site team-building project meeting which re-motivated the development team and resulted in the completion of all requirements estimates several days ahead of schedule.
• Took charge of critical customer-impacting issues and coordinated to resolution
• Consistently met over 95% customer service level agreements (SLA) by resolving or elevating within prescribed period.

Ottawa, Ontario, Canada

• Led a team of application support specialists in a fast-paced global environment
• Improved support effectiveness and client satisfaction by spearheading a project to design, implement and support the departmental web site and FAQ page
• Streamlined the overall support structure and improved processes by chairing and collaborating with the team on several product overviews, supportability and process improvement discussions
• Reduced departmental expenses by collaborating on and assisting with a project to decommission 2 legacy problem tracking systems
• Increased productivity and client satisfaction by developing and implementing training processes and mentoring 2 new team members
• Managed a major global application migration which resulted in a seamless transition and successful delivery for a client base of 20,000+

Project Management Certificate, Information Technology Project Management, Completed

Activities and Societies: • Member of PMI (Ottawa Valley Outaouais Chapter)

Associate'S Degree, Computer Programming

Bachelor Of Arts - Ba, Criminology