-Provided comprehensive market entry services for international businesses expanding into the Philippines, including market analysis, entry strategy, and local partnerships.-Delivered BPO services tailored to clients’ needs, improving operational efficiency and cost savings for multinational corporations.-Acted as an ecosystem enabler, building connections across industries to support clients in navigating the Philippine market and establishing a strong local presence.-Coordinated cross-functional teams and liaised with government and regulatory agencies to facilitate smooth operations for clients.-Successfully managed client relationships and ensured seamless project execution.

About TrinovationAt Trinovation, we specialize in providing comprehensive support for Amazon FBA sellers and acquirers. Whether you need us to augment your current operations or manage them entirely, we offer a full range of services tailored to help you succeed.Amazon FBA Services: Our expertise covers all essential functions for your Amazon business, including:-Seller Central and Financial Due Diligence-Product Listings & SEO Optimization-Invoice Management & Detailed Reporting-Logistics Management & Tracking-Customer Satisfaction Analysis-Product Testing & Reviews-Customer Service, including Returns & Refunds-Bookkeeping with Revenue and Profit Reporting by BrandWe take pride in offering customized solutions that enhance operational efficiency and drive success for Amazon sellers.

• Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects • Conduct specific reviews on process improvement projects • Responsible for closure of projects, computation of financial benefits accruing from the projects• Conduct interactive workshops for employees on quality tools and generate process improvement ideas• Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.• Research to create value added / proactive proposals for prospective/existing customers.• Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.• Process mapping and identifying non value add steps to create lean and agile processes.• Identify Business opportunities through consulting.

Project Manager for Staff Up, what services we provide: Virtual Assistants, Customer Service, Technical Support, and Autocad.- Coordinates with the client for requirements and ensures delivery * Sourcing and Recruiting * Costing and Budgeting * Fit-out and infrastructurePreviously in charge of support for off-shore Australian boutique telecommunications company, which include Reporting, QA, HR, and Recruiting departments. - Creation of HR policy- Creating of workflows and process flows documents - Hiring, creation of Job Description, and compensation packages- Overall set-up of Cebu Site from ground up- Competitor Analysis

CRM Works ASIA is a Gold Partner of Sugar CRM and one of only two in the Philippines. CRM Works ASIA services the Australian, Philippines and a growing Asia Pacific market through a team that combines years of experience in solution design, customization, integration, deployment, training and technical support of SugarCRM, Marketing Automation and Contivio Call Center Solutions.

- Reports directly to HR Director- Handles reporting function for Corporate HR (5 sites)-HR site Partner for Munoz, Eastwood and Roosevelt Sites with 30 staff reporting to me.- 201 Files for all 5 sites- Access and onboarding - Special Projects * Attrition reporting and attrition task force * ESAT survey roll-out and analysis * SIPOC and Process mapping * Creation and implementation of Early Warning System and retention programs. * Standardization-LEAD trainer for * Attrition, Excel, Risk Management

-Set up three different Lines of Business for UK account, outbound collections,enquiry and support for collections, and inbound collections. -Conducts analysis of stats and formulates action plans to meet client SLAs.-First LOB to hit green status on all SLAs before target date according to transition turnover plan. -Good Business Practices SPOC for Global Services drove Risk management and standardization through audits and training.-Pragati SPOC (Kaizen) drove continuous improvement through awareness and mentoring.-Completed Green Six Sigma Training and Lean TrainingProcess Improvement Role:- Responsible for GBP/ISO/STRADA Audits and Compliance- Core Team for both ISO 9001:2008 and STRADA Audits- Formulation and roll out of Business Continuity Plan- Drive Quality Initiatives across operational floor- Implement and drive Six-Sigma/Lean Projects across the process-Assit in creation of FMEA - ISO 9001:2008 Internal Auditor Trained

-Business unit consisted of up to 65 reps which included nesting for sales and customer service and the entire training department.-Coordinated with the new vendor and streamlined customer service queues to reduce the dropped call percentage.-Initiated the development of the Training Program Headcount Waterfall model that predicted hiring and attrition for all of Operations and Sales.-Handled training budget and budget for all new hires into the training program.

Inbound Team Leader, VOIP Retention Account-POC for the client manager for the KPI’s, program highlights, and reporting.-Won the “Race to Shang”, a program wide competition for the top TL inall four KPIs.-Conducted interviews for the placement of over 50 employees-One of the four out of sixteen Team Leaders named High Potential LeadersOutbound Team Leader, VOIP Sales Account -Led team of 12 agents, consistently in top 3 teams for Q2 and Q3.-Maintained stats on team performance and program performance regarding schedule, FTE, leads Management, and quality.-Liquidated and maintained spiff incentive database forms.-Spearheaded the ISO certification of the Operations Department drafting the majority of documents relating to operations process-Coordinated with HR to plan the Summer Outing and Sports Festival

-Manage front house/back house restaurant operations for this high volume restaurant.-Oversee employee relations encompassing staff recruitment, training and performance evaluation.-Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control and purchasing of food, beverages and small wares.-Prepare and distribute payroll for up to 15 employees.

Intern who managed the MIS system for Private Equity and Hedgefund database