Paul Milam Email and Phone Number

TS2 CONSUMER AND COMMERCIAL DEVELOPMENT• Client Integration Team• Worked closely with other business teams, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications• Created procedures for system monitoring, recovery, backup, and optimization• Managed Environment technological issues for assigned projects, increasing customer satisfaction ratings• Creating Consumer and Commercial, Debit and Healthcare platforms onboarding into TSYS/Global Payments• Project Management encompassing initial build lifecycle through client conversion.• Manages weekly meetings and teams for client delegating responsibilities to ensure conversion success.• Automate various day to day processes insuring quick speed to market with client satisfaction• Knowledge in various mainframe systems including: CA7, CICS, DB2, TSO Otis.• Worked with project managers, developers, quality assurance and customers to resolve technical issues.

CAPITAL ONE DIVISION • Capital One Production Support• Responsible for providing production support for TSYS largest client, Capital One• Resolved daily issues promptly while maintaining composure in fast paced, intense environment• Disaster Recovery, Capital One conversion testing and initial set up

GTS OPERATIONS• Environment Management• Monitored clients TS2 consumer and commercial, Debit and Healthcare environments onboarding into TSYS platform• Administered and created techniques for reporting of business metrics• Developed automation tools, products, and business processes to increase productivity• Collaborated with internal and external clients for optimal productivity• Designed plans to improve operations and suggested changes to systems for overall organization• Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits

FINANCIAL CONTROL SERVICES• FCS Environment Management• Responsible for establishing FCS accounting file and creating accounting file hierarchy• Set up new clients on FCS platform, FCS Merchant platform, entry runs, FXRs and CA7 scheduling• Resolved tickets, running conversion activity such at IPTUs, and File to files• Directed software design and development across multifaceted team to meet client needs for functionality, timeline, and performance• Collaborated with product management to design, build and test systems• Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks