Lead the team in volume of inbound daily service requests while achieving the highest level of clientsatisfaction in the company based on our company survey data. Built strong cross-team relationshipsthat lead to increased communication and coordination between the service team and warehouseterminals around the country.• Scheduled cargo pick-up and delivery• Increased daily volume of pick-ups, directly relating to revenue growth• Trained on software platforms to track growth and shipment of goods• Implemented communication plan between service agents and warehouse terminals• Processed billing and rate inquiries; initiated warm hand-off to accounting team• Maintained follow up routine with new business inquiries

Owned and managed Summit Painters, a successful painting business in St. Paul, MN.Responsible for the welfare of my employees and customers, I provided the highest quality materialsand guaranteed my work for more than 22 years. I grew a repeat commercial and residential customerbase by networking, staying on top of business trends and understanding customer needs.• Prepared and presented project bids to clients• Managed one to four-member crews on each project• Handled materials purchase and equipment maintenance