Paul Mutia Email and Phone Number

• Act as the first point of contact of clients inquiring about the services and offerings of the academy.• Support implementation of lectures, workshops, conferences and seminars for DIFC community to meet continuing professional development needs, filling skills gaps and adhering to education requirements• Collaborating with training partners as and where required ensuring they reflect best practice and adhere to international standards.• Support with managing contribution of internal subject matter experts and lecturers from Academy network.• Support with the selection of trainers, vendors and instructors for training and academic programs in accordance with the establishment standards• Facilitating in-person, virtual or hybrid courses/events, including administration ofonline education platforms, answering questions of participants and ensuring operational smoothness.• Support with preparing marketing collaterals and handling social media activities to actively promote the brand and Academy offerings and continuously engage stakeholders.Responsible for the information security policies/processes/program and for reporting any security breachesProvides advice and support to team members who may need help. Works together to ensure team objectives are completed on time. Shares information and learning experiencesWorks with customers to fully understand their needs and requirements and tailors appropriate solutions. Works to educate customers so they are aware of the full range of services, products and solutions available. Anticipates the needs of customers. Maintains communications about mutual expectationsIdentifies opportunities and is quick to respond to them. Does not allow obstacles to hinder work activities. Seeks relevant information to aid decision makingMakes suggestions as to how work processes can be improved. Uses good judgement and experience to identify potential improvements in products, processes or services

 I was involved in multiple meetings and discussions (as an investor) with the franchisorbefore the purchase of the franchise which included CAPEX, OPEX, expected businessrevenue, ROI, shop location, renovation, customer portfolio, future businesssustainability plan etc In addition to site selection, I oversighted the entire renovation process includingcoordination, supervision and inspection of the finishes of the work by the contractorsas well as the selection of the construction materials for the building e.g. good insulatingmaterial suited for the hot and humid climate in the Philippines In charge of the business page created on social media (facebook) to manage thecustomers, publicity, marketing and profiling of the business as well as receivingfeedback from them to improve the business Managed the store with 5 staff which included 2 storekeeper and bookkeeper (account) Other tasks including planning and arranging for the stock replenishment before it ranout and diversifying the business by adding new dishes to the menu to attract morecustomers Doing business development by partnering with the Local Government Unit as well asthe some Local Event Companies around our region which allows our product to bedisplayed/sold/showcased in every major event held in the province/region.

 Answer the telephone in line with company policy & appropriately directing calls to selfor other consultants Market available candidates through effective diary and IQX database management forall shifts, including using initiative to offer options to clients and candidates where thereis not a perfect match of candidate to job Use IQX and any other systems to ensure all client information is accurate in up to date. Use IQX and any other systems in a timely fashion and according to company standardsto ensure safe and quality practices Clear & accurate use of IQX, including regular ‘comments’, to allow effective servicedelivery across team members Open & co-operative team work Professional behaviour and etiquette that contributes to the overall strategic intent andculture of the Company Collaborative ethos, that supports colleagues within Temp Services such as coveringothers through illness, or absence, and taking job orders or managing candidateenquiries for colleagues where ‘owner consultant’ is unavailable. Adherence to all aspects of the Temporary Services Policy & Procedures Manual. Adherence to all Company policy documents Attending team meetings meeting, bi-monthly Company meeting & other meetings asrequired

Born in Vienna, now in Dubai. The MODUL brand stands for more than 100 years of excellence in education. MODUL University Dubai offers unrivalled European education and professional development in the heart of the Middle East at its state-of-the-art campus in Jumeirah Lakes Towers, Dubai. Admissions are now open. Find out more at www.modul.ac.ae

• Provide support by getting in touch with applicants through pre-qualifying and endorsing them directly to the recruitment team.• Provide an effective and professional working relationship with customers through regular meetings and identify and obtain further sales and business development opportunities.Work with and Recruitment Team to develop marketing campaigns to enhance and improve sales strategy.• Identify requirements for new products & services to anticipate and potentially lead the market.• Apply Company wide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off.• Arrange corporate appointments to our valued clients andManage accounts to meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.• Provide significant and constructive feedback to our senior management about themarketplace and competitor’s activity.

• Telephone screening calls for interested candidates and interview booking• Email follow up on candidates requests• Mailbox and telephone management to ensure all interested candidates receive a first contact call• Support in diverse marketing and sales activities (fairs, events, etc.)• Sales and administrative support to the Directors of Recruiting & Marketing.• Flexible work schedules, support to recruitment 2 weekends before deadline

• Performs secretarial work for the office of the City Mayor and marketing assistant for the Oroquieta Town Center. • Acts as secretariat and create minutes during Oroquieta Town Center Administrative Board meetings. Helps in the development of brochures and strategies for the marketing of the Oroquieta Town Center.• Performs marketing and clientele visits within the city and in neighboring cities. Attends to applicants and provides tour to would be interested customers. Performs computer generation of general communications and endorsements for the Office of the City Mayor.

• Attends to client’s concerns as regards to their membership and their retention to the account. Educates the clients pertaining to their benefits. Advertises about the other services or offers to the consumers. Provided customer assistance regarding the placement of calls within the USA. These types of calls included collect calls, calling or credit card calls and direct calls.• Pro-actively guided customers through the varied procedures for each type of call. This option has an extra charge depending on the access being used and the location.Monitored the number of calls, which at any given workday can reach up to 100 + calls, for quality assurance.