QModo AI’s powerful knowledge management solution maximizes ROI across facility teams and technologies to reduce business interruption, improve emergency response, and ensure compliance. Field engineers, technicians, and other staff can access how-to information, capture best practices, document compliance activity, and collaborate with team members. Visit qmodoai.com to learn how organizations in healthcare, higher education, commercial real estate, managed services, construction, and other industries leverage QModo to deliver The Power of How.

Cue’s offering is transforming the contact center by addressing the mechanics that slow agents down and affect their abilities during calls.Cue's persistent engagement Window overlays all contact center systems to guide and simplify the agent journey through calls - removing counter-productive complexities of each system. Automations remove, time consuming tasks and reduce agent frictions in calls.Cue enables agents to focus on the customer during calls by automating the behind-the-scenes call work– reducing training, onboarding, and ongoing stress; while simultaneously dramatically improving call average handling times, 1st call resolutions, and customer satisfaction scores.

My experience in enterprise selling includes meaningful market makers: Ariba (e-procurement), Genesys Labs (Computer-Telephony-Integration), Wang Labs (Enterprise Automation), BEZ (Predictive Performance Analytics), Zuora (SaaS Subscription Billing), Appirio (SaaS Services), Emergency Visions (Disaster Resource Management), and HireIQ (High Volume Interviewing). Each selling experience strengthened my understanding of go-to-market and enterprise complexities. Each provided an opportunity to demonstrate consistency in achievement and a flexibility of mind necessary to find and expand new markets. I consider myself a lifetime learner in complex selling.

In June of 2021, Verint acquired HireIQ and our virtual interviewing service (focused on contact centers, banking and back office roles). HireIQ became Verint Interview Bot. Over the next 21 months, our team acheived set performance metrics required to successfully transition the HireIQ service to Verint (see link below)

HireIQ developed a pure SaaS offering for hiring for high volume employers . We utilized a machine-learning model built with a large learning model that led to predictive algorithms in hiring. Those algorithms proved to be a competitive advantage to high volume hirers globally.During my time as CEO:HireIQ became cash flow positiveHireIQ became profitableHireIQ required no additional investment HireIQ expanded it's market and became an industry standard in global call center hiringHireIQ expanded its capabilities in assessments (multi-threaded chat, Languages (Spanish, French and Portuguese)) to ensure additional marketsHireIQ signed partner agreements with Industry leaders NICE and Genesys (AppFoundry)HireIQ achieved its first $1M ARR with a single BPOHireIQ met it's goal to have the service in 75% of Global BPOs HireIQ grew its business 43% during a Pandemic - while all employees became remote HireIQ was acknowledged in industry publications incl: CC Pipeline, HRTech, CIO ApplicationsHireIQ completed >10M interviews >50M assessments for hundreds of customersAs CEO:Met monthly with our Board of Directors which included Dan Drechsel, Dave Gould, Said Mohammadioun, Mark Hopkins, Neal Miller, Mike Siavage Led sales and admin functionsWorked on all receivables issues affecting cash flowWorked closely with the development and customer success teams in evolution of the HireIQ servicePrioritized meeting customers in-person to close business, expand business and to ensure on-going businessWorked closely with CFO on cash flow Participated in partner events (Twilio, AWS)Led HireIQ acquisition from introduction through completion - during the pandemicTransitioned HireIQ to Verint achieving 100% of performance goals identified during due diligenceEnsured escrow release on-time to investors

Responsible for all HireIQ revenue activitiesEnsured accurate forecast, Responsible for closing of all revenue opportunitiesNarrowed customer profile ensuring a greater chance to win every opportunityInitially spoke or met with every prospect to vet messaging (200 meetings) to vet messagingRebuilt sales deck to address BPO and large call center messageRefined sales processLed external prospecting sales teamsBrought prospecting in-house with first SDR effort Participated in BoD meetings on revenue topicsGrew sales while shrinking Customer Acquisition Cost (CAC)Worked closely with CEO, VP Marketing and CTO on enterprise requirements for salesWorked closely with customer success lead and advocated expansion

Emergency Visions, Inc.'s (EVI) focused on providing world-class Disaster Resource Management (DRM) solutions to support disaster preparedness, response, and recovery efforts globally. Our enterprise solution grew from domain expertise to a deliverable, SaaS-offering supporting the Red Cross, Florida's Division of Emergency Management (FDEM) and leading disaster response organizations. My responsibilities in this early stage startup included all elements of go-to-market strategy (and it's implementation), all selling activities - direct and indirect, partnerships (including an important federal channel), messaging and fundraising activities associated with Series A investments. Responsible for all EVI revenue activities Worked with CEO, CMO and Founder on Messaging and Go-to-Market StrategyLed all selling activitiesEnsured accurate forecast, Led government contract effort through CarashoftLed external prospecting with government teamParticipated in lobbying effort at the Federal levelWorked closely with CEO, VP Marketing and CTO on enterprise requirements for EVI ServiceWorked closely with customer success training teamLed RFI efforts Closed meaningful revenue with Florida Department of Emergency Management, Red Cross ($2.5M) and others in the NGO community Participated in fund raising from Angel Investment to Series A

As the leader in enterprise subscription (recurring revenue) billing (Configure, Price Quote, Bill), Zuora was a natural progression from the exposure to large scale SaaS projects at Appirio. I was able to sell important Southeast-based enterprises that required a comprehensive enterprise selling approach.

Appirio was an important experience. It provided exposure to a world class consulting organization with enterprise selling processes, Statements of Work (SOW), and incomparable expertise in SaaS, cloud transformations and the implementations at scale for SaleForce and Google Suite for enterprises. Responsibilities at Appirio included:Enterprise Selling throughout the Southeastern USAccurate forecastingClosing $1M - $2M services annuallyBuilding and assisting with Enterprise Statements of Work (SOW)Presenting and selling in EnterprisesWorking closely with the services organization on offeringsWorking closely with the Google and SFDC teams in the Southeastern USClosing significant >$1M Google implementations - including the largest school system in FL

Technology Appliances (TA) was a self-funded, sales and service channel for device management, software deployment and security appliances. Within our first year, the company became the #1 reseller of KACE (later acquired by DELL) appliances and became the premiere provider of implementation and training services for the devices.Building the company, we created processes for every part of the business. We built our web presence, created marketing programs, implemented CRM, and built our own lead generation process. I was responsible for payroll, receivables and payables. I was also responsible for 100% of the selling within the company initially. I learned important lessons about building and sustaining a business, such as the necessity for great employees, products and customers. We worked closely with our partners in the selling process establishing excellent relationships with each through successful customer campaigns.Revenue quickly exceeded $1M and grew consistently in spite of difficult economic conditions in 2008. During the time I established the business and as we grew, I was also able to prioritize my family - coaching all of my children and being the best possible husband to my wife of many years.