Paul Norton Email and Phone Number
Bicknacre, England, GB
Paul Norton's Location
Bicknacre, England, United Kingdom, United Kingdom
Paul Norton's Contact Details
Paul Norton work email
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Paul Norton personal email
n/a
About Paul Norton
Having worked in technology for 25 years I am an experienced IT Exec who has delivered at every company I have worked at and been lucky enough to be part of some truely transformational and career changing activities.I specialise in Service Management however have led operational and architectural functions, I have excellent business knowledge in various types of industry and am comfortable delivering up to executive board level when required.My approachability stands me out from others in the industry, my testomonies are honest and my network are all approachable for a reference, I am hardworking and capable with drive and hunger to make companies technology experiences better.
Paul Norton Work Experience Details
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Director Of It Operations And ServicesOsb GroupBicknacre, England, Gb -
Director Of It Operations & ServicesOsb Group Apr 2022 - PresentChatham, Kent, Gb
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Chief Technology OfficerOsb Group Oct 2020 - Apr 2022Chatham, Kent, Gb
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Group Head Of Service DeliveryOsb Group Aug 2018 - Sep 2020Chatham, Kent, Gb
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DirectorPalo-It Jan 2016 - Sep 2020PaLo-IT are an IT consultancy that can make a difference, we have over 30 years experience in various business sectors and can use this knowledge to improve most organisations IT functions. Our specialist areas are Service Management and Security Management as well as Technical transformation and IT strategy.Recently we have constructed roadmap transformation plans, ITSM tools selection RFI/RFP, Service Modelling framework, Service Introduction frameworks and Service Improvement frameworks. We have also helped on-board/off-board new/old managed service providers and worked with some of the largest players to ensure our customers have the time and resource available to deal with BAU and let us take the pain of transforming away!
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Head Of Service DeliveryPenguin Random House Uk Jan 2017 - Jul 2018London, London, GbAs the Head of Service Delivery for one of the largest and most historic publishing houses in the world my role was to deliver a service transformation that ensured (post merger) a more consitent user experience, industrialised and relevant process implementation, ITSM tool set selection and implementation, people management and significant cost reduction whilst always ensuring the BAU services are maintained and operational.Alongisde this I worked closely with the Director of Operations to drive and implement a strategic vision and aligned ways of working to ensure delivery of strategy over a 3 year period.In the 18 months I worked for PRH I have created a sustainable framework for continued improvement whilst increasing capability of individuals and teams as a whole. -
Head Of Technology Operations ImprovementDirect Line Group May 2016 - Dec 2016Bromley, Kent, GbAt DLG I was responsible for driving an improvement programme of work (known as the Stability Programme) that delivered tangible improvements around seven areas of technology. These being Application Management, Network Capability, End User Environments, User Personas, Incident, Problem and Change Management. This contract was a great challenge and one that I thoroughly enjoyed, I delivered significant improvements to sustain (and stabilise) service thus ensuring the BAU teams could focus efforts on their TOM and ITSM tooling implementation. -
Group Is Service Portfolio ManagerLloyd'S Register Jan 2016 - May 2016London, GbDuring my time with LR I was responsible for constructing the IS Service Strategy with supporting transformational plan, whilst also establishing operational processes in the form of CSI, Transition and bringing together functional and non-functional requirements for a new ITSM toolset.I also identified key areas for improvement and cost save moving forward that I believe would not only benefit the business financially but also make them more efficient. -
Emea Regional Service ManagerBritish American Tobacco Oct 2014 - Jan 2016London, GbAfter delivering a successful change program in the UK I was asked to take the same role leading the changes into Western Europe. Ensuring consistency, delivering managed services and where possible rationalising. In addition I have the responsibilities of ensuring the region are compliant against our target operating model, collating the local IT services budgets and ensuring accuracy in spend/reporting (circa £14m) and Senior Leader to local Service Managers. -
Uk Area Service ManagerBritish American Tobacco Aug 2013 - Oct 2014London, GbAs the UK ASM my main roles included the BAU activity associated with supporting the 4500 UK users whilst always ensuring the services/vendors were delivering in accordance with agreements. I was lucky enough to be asked to lead a transformation of UK services from a slightly disconnected, over resourced and expensive service into a more efficient, cost effective and professional model that could be evolved in accordance with the changing technology landscape. This change program was not just about IT or IT services it was also about taking the users on a journey and ensuring they understood/stand the role that they have to play in best practice approach to delivering IT services.BAT is a complex environment with multiple above and below market services, simplifying complexity and working with strategic partners through rationalisation has ensured a more consistent service and improved user satisfaction.
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Head Of It Service Delivery ManagerBluefin (Axa) May 2006 - Aug 2013As the lead Service Delivery Manager I was responsible for managing service delivery, promoting the continuous improvement of productivity, service quality and customer satisfaction. I pride myself on my ability to get the job done and have developed an excellent team of individuals.I am passionate about Service and the constant need to improve, for too long IT have been seen as a drain on resources and I am working hard to improve the image of the IT department but also ensure the services we deliver are what the users want.During my time with Bluefin I was lucky to be part of the IT Leadership team from the 1st day of the organisations creation, I drove the centralisation of technology solutions whilst also ensuring services were continually managed and improve in accordance with our agreed operating model. I developed a professional and educated team who have continued to progress after I left.
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It Support SupervisorFox Williams May 2005 - Apr 2006London, Gb -
2Nd Line SupportFarrer & Co May 2004 - Apr 2005London, Gb -
Desktop Support AnalystDickson Minto Apr 2001 - Apr 2004Gb
Paul Norton Skills
Service Delivery
Itil
It Service Management
Change Management
Service Desk
Incident Management
It Operations
Project Management
Team Leadership
It Strategy
Active Directory
Citrix
Service Management
Virtualization
Outsourcing
Strategy
Managed Services
Customer Relationship Management
Business Analysis
People Management
People Development
Team Management
Stakeholder Management
Service Improvement
Service Catalog
Integration
Problem Management
Project Delivery
Technical Support
Business Process Improvement
Business Process
Business Development
Cloud Computing
Disaster Recovery
Data Center
Vmware
Vmware Esx
Microsoft Technologies
Contract Negotiation
Leadership
Cmdb
Service Portfolio Management
Networking
Service Transformation
Service Level Management
Non Functional Requirements
It Service Delivery
Football Coaching
Process Implementation
It Leadership
Insurance
Sla
It Management
Prince2
Management
Information Technology
Paul Norton Education Details
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Mayflower Country High School
Frequently Asked Questions about Paul Norton
What company does Paul Norton work for?
Paul Norton works for Osb Group
What is Paul Norton's role at the current company?
Paul Norton's current role is Director of IT Operations and Services.
What is Paul Norton's email address?
Paul Norton's email address is pa****@****p.co.uk
What schools did Paul Norton attend?
Paul Norton attended Mayflower Country High School.
What skills is Paul Norton known for?
Paul Norton has skills like Service Delivery, Itil, It Service Management, Change Management, Service Desk, Incident Management, It Operations, Project Management, Team Leadership, It Strategy, Active Directory, Citrix.
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