Paul O'Dea Email and Phone Number

I made a lateral move to a competitor, Zuto Car Finance, earlier this year. Zuto are a major player in the Car Finance industry and the opportunity has given me greater heights to aim for. Thus far, I've consistently surpassed my OTE, been a top performer in the business and aim to keep learning and improving in the role.

As a Senior Sales Executive, I lead by example, mentor new team members, champion great service and provide guidance to my colleagues.

As a finance sales executive, my role is to guide customers through their journey to finance a vehicle. I work a mixture of inbound and outbound leads, establish rapport and trust through a consultative approach and help customers find the right vehicle and finance package to fit their needs. Though new to the industry, through humility and a willingness to learn, adapt and improve every day, I've been able to consistently be a top performer in the business.

As an Estate Planner, my main task is to sit consultations with clients and explore what their estate planning needs are, find solutions to meet their needs, agree fees and then draft their agreed planning.The consultations might last 60 - 100 minutes so building trust and rapport were primary objectives in our process. Listening to their needs and letting them dictate where the issues lie is key to this and then aligning their issues with the solutions we have to offer.Our core KPIs… Show more As an Estate Planner, my main task is to sit consultations with clients and explore what their estate planning needs are, find solutions to meet their needs, agree fees and then draft their agreed planning.The consultations might last 60 - 100 minutes so building trust and rapport were primary objectives in our process. Listening to their needs and letting them dictate where the issues lie is key to this and then aligning their issues with the solutions we have to offer.Our core KPIs were Sat rate (percentage of clients who sit the consultation), Conversion Rate and Average Sale. I have outperformed my peers on all the key KPIs thus far as well as getting specific mention for the level of client satisfaction. My primary successes thus far have been.Achieving a the highest Sat rate both within my intake and also established consultants. I achieved and maintained this through a focused and methodical communication strategy with my clients.Bringing in consistently higher gross sales compared to my peers.Special mention for client satisfaction.The core skills I've brought to this role so far are;Communication - the ability to listen and tune into a client and start from where they rather than pulling them to where I want them to be.Planning - a thoughtful, practical and planned out approach to my weeks is what has given me a higher than typical Sat Rate.Drive - a constant and concerted focus on moving forward means I have a significant ability to self-motivate.Competitiveness - I work well in group dynamics and find the back and forth of friendly competition a net positive in helping me succeed. Show less

As a manager my core role and responsibility was to lead our team in a challenging restaurant environment and drive sales while meet high customer service expectations, meet budgetary requirements and adhering to food safety policy.Core competencies were all leadership based;The ability to keep calm, positive and resourceful at stressful times.Reacting to unexpected situations with resourcefulness and a willingness to weather the storm.Providing clarity of expectation to… Show more As a manager my core role and responsibility was to lead our team in a challenging restaurant environment and drive sales while meet high customer service expectations, meet budgetary requirements and adhering to food safety policy.Core competencies were all leadership based;The ability to keep calm, positive and resourceful at stressful times.Reacting to unexpected situations with resourcefulness and a willingness to weather the storm.Providing clarity of expectation to colleagues in terms of their roles, a consistent and structured environment in which they can thrive and holding them to what's expected of them.Role modelling a positive outlook, a willingness to find solutions and a respectful approach to the workplace.Being a reliable source of support and clarity for colleagues to navigate their own challenges within their roles. Show less

I worked for as an actor on various productions over an 8 year period. This experience gave me an extraordinary insight into storytelling, psychology and communication. It was a career path that necessitated discipline and the ability to keep myself accountable to my goals. I embedded a strong ethic of working consistently on my skills regardless of what opportunities were there in the short term. I also sought opportunities non-stop and essentially learned the skill of cold calling. This… Show more I worked for as an actor on various productions over an 8 year period. This experience gave me an extraordinary insight into storytelling, psychology and communication. It was a career path that necessitated discipline and the ability to keep myself accountable to my goals. I embedded a strong ethic of working consistently on my skills regardless of what opportunities were there in the short term. I also sought opportunities non-stop and essentially learned the skill of cold calling. This experience gave me a deep appreciation for the value of structure and consistency as well as the need to improvise within and around that structure. I also produced a number of plays, which gave me a huge insight into what it takes to lead a group toward a collective goal, how to manage confrontation effectively and how to delegate. Show less

With the pandemic shutting down the hospitality industry I took up work as a manager at LIDL in North London. I drew on my extensive customer service experience from my time at Wahaca and also my leadership qualities both from my role at Marks and Spencer and from my time running a theatre company. This gave me a solid basis but it was also an entirely new world where I learned a great deal.My responsibilities were to run the store (a small store) alongside the management team or by… Show more With the pandemic shutting down the hospitality industry I took up work as a manager at LIDL in North London. I drew on my extensive customer service experience from my time at Wahaca and also my leadership qualities both from my role at Marks and Spencer and from my time running a theatre company. This gave me a solid basis but it was also an entirely new world where I learned a great deal.My responsibilities were to run the store (a small store) alongside the management team or by myself. This meant sharing responsibilities, ensuring our team managed the daily tasks necessary to meet the store's targets as well as reacting to higher and lower customer levels across the day and even across weeks.My particular focus was on driving customer satisfaction as a KPI and ensuring compliance with pricing, health and safety protocols. Show less