Paul Ocampo Email & Phone Number

Draper, Utah, Us

• Intune Administrator managing over 1,900 endpoint devices and client apps within the organization. Ensures devices and apps are compliant with company security requirements.• Automates the deployment of computers using Microsoft MDT Workbench and Hyper-V. Maintains deployment server and virtual machine with system images, configuration settings, and task sequences for deploying customized Windows and applications. • Utilizes Patch My PC and MS 365 Defender to proactively scan computers for outdated applications . Monitors security threats, implements security measures, patching, and controls; troubleshoots security issues while minimizing risk of malware infections, data breaches, and other security vulnerabilities.• Writes, tests, and debugs PowerShell scripts to enhance system and software automation frameworks.• Serves as interim SharePoint Online Administrator. Assisted in organization's migration to SharePoint Online. Managed user control access to document libraries and site contents.

Broomfield, Co, Us

• Directs the IT team and manages daily operations within the IT department. Furnishes comprehensive IT solutions and support for Park City Mountain Resort, the preeminent mountain resort in North America, spanning across various divisions including mountain operations, retail, hospitality, and sales.• Collaborates with diverse business units to identify and fulfill their IT requirements, enhancing operational efficiency and productivity• Manages IT budgets using Coupa’s Business Spend Management platform, including forecasting costs for network upgrades, software licensing, hardware procurement, and IT labor, while ensuring alignment with IT strategic planning and business objectives.• Oversees the procurement of IT assets and manage the lifecycle of hardware and software, including acquisition, deployment, maintenance, and decommissioning, in accordance with ITIL best practices.

Broomfield, Co, Us

• Leads PC Technicians in providing end-user technical support including managing and troubleshooting of workstations, printers, VoIP telephony systems, time clocks, hand-held mobile devices, Point of Sale (POS) systems, and hospitality events. • Coordinates resolution of IT incidents by leveraging ITIL-based incident management processes, and disseminate information regarding these incidents, ensuring timely updates to all relevant stakeholders. • Leverages the work ticket management system to oversee the complete workflow of support tickets, ensuring it aligns with the company’s metrics and Key Performance Indicators (KPIs).• Proposes, develops, and implements innovative strategies, leveraging ITIL best practices and user-centric design principles, to enhance end-user support and guest experience.

Broomfield, Co, Us

• Responsible for day-to-day operations of Enterprise data communications and local systems and resources including Cisco network switches, wireless communications, and Aruba Mobility Controllers. • Provides support and administration for server infrastructure, including managing DHCP/DNS services, ensuring network connectivity, maintaining IP addressing schemes, and overseeing server virtualization technologies.• Manages both enterprise and local telecommunication systems, oversee VoIP endpoints, and ensure efficient operation of call center infrastructure.• Implements and maintains secure network architecture utilizing Network Access Control protocols, perform basic firewall troubleshooting including packet filtering and inspection.• Executes physical patching and troubleshooting of fiber optic and copper-based network cables, including CAT5, CAT6, RJ45 and RJ11 copper cable terminations as required in accordance with TIA/EIA-568 standards.

Broomfield, Co, Us

• Configures and installs PCs, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations • Installs Microsoft desktop operating systems and desktop applications to support enterprise business units as described by departmental policy• Responds to problem tickets, troubleshoot, and repair the malfunctioning hardware/software• Provides project management /tracking to ensure projects and daily work schedules are met

Washington, D.C., Us

• Administered office management functions in support of total force integration, manpower, and training for 200 military IT personnel, government civilians, and contractors spanning 9 combatant commands.• Managed CIO-wide joint military staffing analysis and revisions. Reconciled 572 military positions and postured agency to absorb loss of over 1,000 contractors.• Maintained CIO Performance Evaluation program; transitioned 250 Airmen to new static close out date implementation and elevated on-time rate to Air Force headquarters by 23%• Coordinated IT training need for 500 joint-military members. Enabled $2.5M budget on training program implementation.

• Provided knowledge management and executive support to 3 senior executives, including a 1-star and 3-star generals, and 200-member organization overseeing $100B in Air Mobility Command program budget.• Facilitated 400+ executive-level video teleconferences & linked decision makers affecting $100B aircraft program budget; saved $600K in travel costs.• Supervised VOIP phone transition project and install of 203 VOIP devices and equipment worth $54K.• Oversaw Personnel, Emission, Communication Security, and Information Assurance programs. Achieved “Excellent” rating during base-wide security program inspection

• Led 5-member Help Desk team. Managed and maintained over 900 computer systems, voice and data networks, video networking devices, and cryptographic equipment.• Patched 147 software vulnerabilities and resolved over 1,000 ticket incidents. Directly supported fund management view for $3.9B Air Force aircraft program budget.• Installed 16 TACLANES for Secure Internet Protocol Router upgrade, providing critical network security• Revamped 400 domain and Exchange accounts via Active Directory, 1st of 22 orgs finished during re-org

• Conducted 76 security audits; provided annual training to 300 multi-national security officers on INFOSEC measures--resulted in zero write-ups and lauded “Top Performer” by IG• Led 2 Italian Carabinieri police/2 US military; directed daily operations serving 26-nation base personnel; managed security database integrating 12K ID records, 4.5K security badges, & 3.9K vehicle registrations• Pivotal HR funtions during 3 major military battle exercises; overhauled onboarding procedures for 602 multi-nation personnel with zero mobilization delays• Launched 1st-ever vehicle pass database, produced 3.4K passes; streamlined rapid ID of vehicle violations

Associate’S Degree, Information Resources Management

Associate’S Degree (W/ Honors), Business Administration And Management, General