* Responsible for the design, Implementation, and Management of the Enterprise Network Infrastructure which spread across several states within Nigeria.• Ensuring stability of the network and computing environment by maintaining network-monitoring tools (PRTG and Provider Network monitoring tools) and working with service providers, IT service team and remote users.• Deliver Systems and Network improvement through the following tasks: Prepare network designs, enhancement and optimization ; Implement the network design and improvements in new and existing sites; Preparation of newly purchased network, servers and other IT equipment; Set up of the new equipment, maintain existing IT network and server infrastructure.• Administer and Maintain Network and computing infrastructure through the following task : Maintain the Wide area network and Local Area network in ALL sites; Maintain the Network using CISCO and Network provider devices ; Maintain the server infrastructures including VMware Host, Window Server 2012 r2, Hyper V; Maintain computer servers, Active directory, Anti-Virus, Data Backup; Perform other IT Related tasks as required by the organization.* As the Global Administrator for the Microsoft Office 365 Online services provided to our Organization, I managed the creation and allocation of available License to clients. I also managed the configuration of the security available through the Microsoft office Security and defender tools.* It also my duty to be the Stand-in-Place of the IT Manager when he/she is Out-of-Office.

Pre- Sales Technical Support*Perform functional testing of User equipment’s form the warehouse to ensure that the devices are performing optimally prior to selling to customers and ensure that no underperforming device is sold to a customer.Post-Sales Technical support:*Provide professional and effective technical support to the sales team to ensure that customer expectations are met particularly in terms of quality (experience) and timeliness in line with agreed SLAs.*To effectively deal with all support calls, investigating and responding to queries and ensuringsuccessful conclusion within the shortest time possible.*Troubleshoot connectivity issues experienced and reported by customers together with the salesand networks teams and ensure that service level agreements are adhered to.*Test user equipment returned from the field for failure and assess whether they can be repaired,replaced under warranty, or replaced without warranty within agreed SLAs.*Provide support in deployment/installation of Smile equipment at customer premises.*Manage issues assigned form the call center related to Smile Internet Service and UserEquipment and resolve within agreed SLAs.*Provide training and product knowledge support to the sales team to ensure a good level ofunderstanding of Smile’s products and services as improved and maintained from time to time.*Liaising with the sales team and other internal departments and/service providers to ensure thatcustomers issues/queries are brought to successful closure.*Provide information/reports required to the Customer Service Manager or Head of Sales &Distribution as well as support on sales presentation as and when required.

It was my duty to do configuration on the Customer Premise Equipment, so as to get them connected to the Spectranet network. I was responsible for deploying and installing Outdoor Radios for customers with interest to the services. I also proffered solutions to problems that arose from the use of the equipment or other services in relations to the Company.

As an ICT supervisor and consultant for the Organization, I provided technical reasoning for internal ICT projects.Designed management strategies for ICT involvements for the company, including consulting on installment of IP-based cameras for surveillance and security, as well as other ICT technologies.

It was my responsibility to manage network infrastructures, to ensure effective and efficient flow of internet services to all offices.I provided infrastructural advice and manageability of them.I supervised and performed workstation maintenance such as system analysis and repair, computer software/ hardware maintenance, etc.This experience was during my NYSC year for which I received a Recommendation letter

Working as an Industrial Trainee in the Information and Systems Department; I responded to complains made by persons within other department of the company, solving problems that came from the Mal-function of the Electronic Banking Systems (EBS) program been used, also problems that were computer-based generated, including problems associated with the internetwork within the company.I participated in trainings organized by the department or company; speaking of which I anchored a training seminar/ workshop done by the company on the be-half of Lagos State Government on the use of Electronic Tax Clearance Certificate Card (ETCC), for which I gained the company’s trust while there. AchievementsParticipated in the knowledge sharing of the ETCC in Lagos state.