Information Resource Support Specilist 3
Chattanooga, Tennessee Area
IT Support for over four hundred users, which included, but was not limited to: Helpdesk support for end users working with Microsoft Office, Windows XP and Windows 7, as well as other common programs such as Adobe Standard, Pro and Reader, Flash Player, Internet Explorer, Cisco VPN software, Juno Pulse, Oracle and others. Installation and Helpdesk support for TDOT specific programs such as MicroStation, Geopack, TRIMS, SiteManager, Bidtabs, Signcadd, TRIPS and many others. Image, configure and… Show more IT Support for over four hundred users, which included, but was not limited to: Helpdesk support for end users working with Microsoft Office, Windows XP and Windows 7, as well as other common programs such as Adobe Standard, Pro and Reader, Flash Player, Internet Explorer, Cisco VPN software, Juno Pulse, Oracle and others. Installation and Helpdesk support for TDOT specific programs such as MicroStation, Geopack, TRIMS, SiteManager, Bidtabs, Signcadd, TRIPS and many others. Image, configure and install new workstations, with user specific software packages. Hardware setup and configuration of printers, plotters, wide carriage scanners and cutters, as well as personal scanners, label printers, and data collectors, Proxima’s and SmartBoard’s. Maintain software updates on all user PC’s per designated State standards. Assisted in State wide migrations for multiple Windows operating systems and, Microsoft Office platforms. Utilized programs such as TrackIT, Remedy, and Desktop Administrator as well as the standard Office suite of programs to preform daily tasks such as closing Helpdesk tickets, looking up inventory records, unlocking accounts and resetting passwords. Assisted users remotely utilizing telephone support and remote access software. Recovery and preparation of "end of service" hardware as surplus equipment for safe disposal, or recycling through the classroom 2000 project. Show less