Total control over all short and long term planning activities including the day to day management of the field service departments. Implemented new working procedures and cost reductions through staff retraining and best work practice.Highlighted cost saving through hidden cost analysis.Customer care visits and site quality audits.Machine design feedback to OEM sources, historic fault analysis.Created Quality Assurance, Health and Safety systems to ISO 9001/14001.

Total control over all short and long term planning activities including the day to day management of three personnel departments and regional offices. Implemented new working procedures and cost reductions through staff retraining and best work practice.Highlighted cost saving through hidden cost analysis.Provided technical help and training support to the UK regional and overseas customers and 25 UK machine distributor company personnel.Customer care visits and site quality audits.Machine design feedback to OEM sources, historic fault analysis.Created Quality Assurance, Health and Safety systems to ISO 9001/14001.

Management of the machine repair engineering department for all aspects of the process including production targets, service procedures, work routines, Inspection and AQL documentation. Overall responsibility for health and safety and setting the goals for the business.Technical specification and design conformity. Provided technical support for the customer base and in-house and onsite training.Created Quality Assurance, Health and Safety systems to ISO 9001/14001National exhibitions and on stand presentations.

Management of the repair and remanufacturing of electronic / electro-mechanical and refrigerated machines in the factory over four production departments.Additional responsibility for training all new recruits in the engineer teams. Promotion to technical supervisor after two years then Technical Manager. Project manager on a number of special projects including the in-house design of an electronic drinks machine.Implemented ISO 9001 to accreditation.Responsible for all matters regarding the factory running including suppliers and contractors and health and safety systems.