Resolution of client issues in a timely and professional manner. Tech support via phone and remote access software. Computer troubleshooting and optimization (Windows backup, Systems setup, Peripheral installation, Networking issues). Record-keeping on clients’ files of problems and their resolutions.

Instructing adult students on motorcycle and Spyder driving and safety techniques. These weekend courses would consist of an in-class / online segment to go over rules of the road and textbook theory. Followed by two days of intensive hands-on training with the machine in question. Instructors were responsible for demonstrations, one-on-one attention, detailed explanations, patience, compassion, and guidance. Key to this position was the ability to determine whether students ought to pass or… Show more Instructing adult students on motorcycle and Spyder driving and safety techniques. These weekend courses would consist of an in-class / online segment to go over rules of the road and textbook theory. Followed by two days of intensive hands-on training with the machine in question. Instructors were responsible for demonstrations, one-on-one attention, detailed explanations, patience, compassion, and guidance. Key to this position was the ability to determine whether students ought to pass or fail, based on each individual student’s abilities. The goal was for students to walk away from the course with knowledge of theory and application of the approved curriculum from the Province of NB, as well as the skills necessary to become confident, safe, and defensive riders on busy roads and highways. Many, if not most, left satisfied enough to refer friends and family. Dornan Academy of Defensive Driving School was the 1st Government Approved Motorcycle Course in New Brunswick Show less

Teaching clients how to maintain their computers by way basic updating, trouble shooting and removal of Malware and Spyware. Tech support via phone and remote access software. Computer troubleshooting and optimization (Windows backup, Systems setup, Peripheral installation). Record-keeping on customers’ files of problems and their resolutions. Scheduling service calls for in-home repair. Providing feedback on processes and making recommendations on areas where customer experience might be… Show more Teaching clients how to maintain their computers by way basic updating, trouble shooting and removal of Malware and Spyware. Tech support via phone and remote access software. Computer troubleshooting and optimization (Windows backup, Systems setup, Peripheral installation). Record-keeping on customers’ files of problems and their resolutions. Scheduling service calls for in-home repair. Providing feedback on processes and making recommendations on areas where customer experience might be improved. Show less

Collectively overseeing management of the City through the City Manager. Establishing governance policy with Council. Attending functions as a Representative of the City and Council. Participating on the following committees: Finance, Poverty Reduction, Snow Removal, Internal Audit, Environment, Santa Claus Parade and PSAC. Experience in Public Relations and Conflict Resolution.

Software and Sales Consultant for Atlantic Canada. Responsible for Sales and Technical Support of both engineering software and high-end equipment including computerized saws and manufacturing tables for wood trusses. In addition, responsible for TRAINING and INSTRUCTION of our software and systems to both old and new clients. This task required travelling throughout Canada and the United States to teach principles of wood truss design calculation of loads, initial training on the software and… Show more Software and Sales Consultant for Atlantic Canada. Responsible for Sales and Technical Support of both engineering software and high-end equipment including computerized saws and manufacturing tables for wood trusses. In addition, responsible for TRAINING and INSTRUCTION of our software and systems to both old and new clients. This task required travelling throughout Canada and the United States to teach principles of wood truss design calculation of loads, initial training on the software and training of updated software when necessary. It was sometimes in a classroom setting, with anywhere from 6 to 12 adult students. Other times, clients received one-on-one training. Either way, the job was to deliver explanations to help client master usage of our software to better serve their own customers and work most efficiently. These training sessions would last anywhere from hours to weeks. Show less

Sales and Design of Roof Trusses, Insulated Wall Panels, and Openjoist Floor Systems in Residential,Commercial and Agricultural projects.Customer Service Representative for the Greater Moncton area• Customer acquisition and retention• Designed roof trusses and wall panels based on blueprints• Ensured that the designs met quality and safety standards of NBCC• Consultative Sales

Technical Support and Engineering Designer for Atlantic Canada. Responsible for the supervision of a junior technologist, design work for repairs on prefabricated wood trusses, as well as TRAINING and INSTRUCTION of software and engineering principles for new and existing customers. This task required travelling throughout Canada and the United States, and was sometimes conducted in a classroom setting, with classes as big as 30 individuals. I was also responsible for keeping customers apprised… Show more Technical Support and Engineering Designer for Atlantic Canada. Responsible for the supervision of a junior technologist, design work for repairs on prefabricated wood trusses, as well as TRAINING and INSTRUCTION of software and engineering principles for new and existing customers. This task required travelling throughout Canada and the United States, and was sometimes conducted in a classroom setting, with classes as big as 30 individuals. I was also responsible for keeping customers apprised of changes to the National Building Code of Canada. Show less

The 8th Canadian Hussars (Princess Louise's) is one of the longest serving armoured regiments in the Canadian Army. A Squadron being Regular Force served in CFB Gagetown and B, C and HQ Squadrons served in Sussex, Moncton and Sackville.