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Paul Pember Email & Phone Number
Founder and Chief Consultant
at
CX score
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
Founder and Chief Consultant
Location
London, England, United Kingdom
Company size
Who is Paul Pember? Overview
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Quick answer
Paul Pember is listed as Founder and Chief Consultant at CX score, a company with 4 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Paul Pember.
Paul Pember previously worked as Founder & Chief Consultant at Cx Score and Programme Director - Customer Experience at Financial Services Compensation Scheme.
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CX score
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Profile bio
About Paul Pember
Hi there 👋🏼I'm Paul - Founder of CX scoreI’ve been in customer experience since I was 13 - when launching a car wash business in my local village, with a bucket, sponge, and a hoover.I soon realised great customer experience pays: deliver quality, provide value, listen to customers and repeat.I'm on a life-long mission to understand and help organisations become customer-centric.This is why I've created: the Customer Experience Blueprint It's been hand-crafted through our years of experience and best practice research from across the globe 🌍 It is designed around four customer experience capabilities:1. Understanding your customers2. Creating a customer-centric culture3. Developing your customer experience strategy4. Designing your organisational architectureThe Blueprint consists of three parts:“The Toolkit” = enables you to access best practice methods and insights on how to develop customer experience “The Assessment” = enables you to measure your current capabilities“The Game Plan” = provides intelligence and actionable insights on how to deliver world-class customer experience My DNA...🟡 Everything is about people: every decision, data or insight has a human behind it🟡 Build Capability: support every organisation and its people to be more capable🟡 Be Bold: be transformational, think big and push boundaries🟡 Don't be a victim: be accountable, don't moan and find solutionsLearn more about the Blueprint here 👇🏼cxscore.co.uk
Current workplace
Paul Pember's current company
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Cx Score
10 roles
Paul Pember work experience
A career timeline built from the work history available for this profile.
Founder & Chief Consultant
CurrentCX score supports organisations deliver world-class customer experience, by providing an internal perspective: assessing and developing their capabilities (or what we like to call ‘organisational muscles’h Our tool provides our clients with:🔸 "The Assessment" - enables you to baseline and measure your current maturity🔸 "The Game Plan" - based on the.
Oct 2021 - Present
Programme Director - Customer Experience
Consultancy role designing the ‘customer experience of the future’ programme
Aug 2022 - Mar 2023
Director - Customer Experience
Consultancy role - Part of the Senior Management Team, taking a strategic lead on designing and delivering the customer experience transformation.
Nov 2021 - Aug 2022
Head Of Customer & Registration Services
Senior management position playing a central role in delivering the Council's ambitions to put residents and other citizens at the heart of service design through leading strategic development and delivery. The role balances customer experience strategy development, with leading multi-discplined customer service delivery teams including multi-channel 24/7.
Aug 2018 - Nov 2021
Head Of Customer Experience
Southern Housing Group is one of England's largest housing organisations, we provide homes for more than 67,000 people. The group employs over 900 people and has an annual income of over £200 million.My role with the group is to lead five customer experience teams with over 60 FTE through a team of 5 Senior Managers. My teams include:- Customer Service.
Sep 2016 - Aug 2018
Senior Manager - Customer Care
Sep 2014 - Sep 2016
Service Delivery Manager - Customer Services
May 2013 - Sep 2014
Team Leader - Customer Services
Mar 2012 - May 2013
Advisor - Customer Services
Jun 2011 - Mar 2012
FAQ
Frequently asked questions about Paul Pember
Quick answers generated from the profile data available on this page.
What company does Paul Pember work for?
Paul Pember works for CX score.
What is Paul Pember's role at CX score?
Paul Pember is listed as Founder and Chief Consultant at CX score.
Where is Paul Pember based?
Paul Pember is based in London, England, United Kingdom while working with CX score.
What companies has Paul Pember worked for?
Paul Pember has worked for Cx Score, Financial Services Compensation Scheme, Pa Housing, London Borough Of Camden, and Southern Housing Group.
How can I contact Paul Pember?
You can use AeroLeads to view verified contact signals for Paul Pember at CX score, including work email, phone, and LinkedIn data when available.
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