Hi there 👋🏼I'm Paul - Founder of CX scoreI’ve been in customer experience since I was 13 - when launching a car wash business in my local village, with a bucket, sponge, and a hoover.I soon realised great customer experience pays: deliver quality, provide value, listen to customers and repeat.I'm on a life-long mission to understand and help organisations become customer-centric.This is why I've created: the Customer Experience Blueprint It's been hand-crafted through our years of experience and best practice research from across the globe 🌍 It is designed around four customer experience capabilities:1. Understanding your customers2. Creating a customer-centric culture3. Developing your customer experience strategy4. Designing your organisational architectureThe Blueprint consists of three parts:“The Toolkit” = enables you to access best practice methods and insights on how to develop customer experience “The Assessment” = enables you to measure your current capabilities“The Game Plan” = provides intelligence and actionable insights on how to deliver world-class customer experience My DNA...🟡 Everything is about people: every decision, data or insight has a human behind it🟡 Build Capability: support every organisation and its people to be more capable🟡 Be Bold: be transformational, think big and push boundaries🟡 Don't be a victim: be accountable, don't moan and find solutionsLearn more about the Blueprint here 👇🏼cxscore.co.uk