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Paul P. Email & Phone Number

Systems Engineer | Production Support & Productivity | Incident Management | Building Strong Internal Relationships | Problem Solver
Location: Trenton, Georgia, United States 4 work roles 3 schools
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Role
Systems Engineer | Production Support & Productivity | Incident Management | Building Strong Internal Relationships | Problem Solver
Location
Trenton, Georgia, United States

Who is Paul P.? Overview

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Paul P. is listed as Systems Engineer | Production Support & Productivity | Incident Management | Building Strong Internal Relationships | Problem Solver based in Trenton, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Paul P..

Paul P. previously worked as Systems Engineer at Unum and System Analyst at Unum. Paul P. holds Associate Of Science - As, Biology/Biological Sciences, General from Dalton State College.

Profile bio

About Paul P.

I am an IT Professional with 10+ years of experience providing Tier 3 technical support for Windows and Internet applications utilizing Microsoft technologies such as MS SQL Server, C#, ASP.Net, .Net, IIS, and TSQL. I am skilled at analyzing, troubleshooting, debugging, prioritizing, and resolving incidents and problems. I have extensive experience using, updating, and creating knowledge base entries. I worked as a developer in the past and currently leverage that experience to help me solve problems by modifying applications when appropriate. I have supported both internal and external business partners and developed excellent working relationships. I am interested in a technical support position that provides me with opportunities to grow my knowledge and skills. Core Strengths:Systems Analysis | Systems Applications | Customer Support | Software Development | Incident Resolution | Debugging Code | Troubleshooting | Technical Documentation | Enterprise Infrastructure | Application Upgrades | Agile Methodologies | Maintenance | Hardware & Software Configuration |

4 roles

Paul P. work experience

A career timeline built from the work history available for this profile.

Systems Engineer

Unum

Chattanooga, Tn, Us

- Systems Engineer | 2015-2021Evaluated, designed, installed, implemented, configured, upgraded, managed, and supported all software services, websites, and windows programs related to benefits enrollment.- Advanced the technical capabilities of programs, applications, and tools by collaborating with functional and technical teams, external customers, and internal business partners to develop and implement solutions to resolve issues and close gaps.- Resolved production incidents by utilizing Agile Central and ITIL Kanban via Service Now.- Reduced recurring incidents by 30% in one year.

Sep 2012 - May 2021

System Analyst

Unum

Chattanooga, Tn, Us

Supported all enrollment-related applications from the website to Windows-based front-end to back-end database.Assisted with the development of the web-based enrollment system plane.biz which is still utilized today for the Software Development team. - Debugged stored procedures, identified and resolved data issues, and adjusted production information with MS SQL Server

Jan 2005 - Sep 2012

Programming Analyst Ii

Unum

Chattanooga, Tn, Us

- Wrote code for a insurance claims system using the C programming language. - Used Visual BASIC to create a windows front end for a document generation system.- Provided on-site and remote application support to co-workers located in Worcester, MA.- Worked with DB2 databases and IBM OS/2 operating system.

May 1998 - Jan 2005

Application Developer

Cigna

Bloomfield, Ct, Us

Worked on a paperless claim system using IBM OS/2, C, C++. Supported a scanning application that moved scanned images into a image database. Worked on an IBM OS/2 windows application written using C programming that produced benefit booklets for customers.

Sep 1995 - May 1998
3 education records

Paul P. education

Associate Of Science - As, Biology/Biological Sciences, General

Dalton State College

Bachelor'S Degree, Electrical And Electronics Engineering

Georgia Southern University

Bachelor'S Degree, Computer And Information Sciences

The University Of Tennessee At Chattanooga
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What is Paul P.'s role at their current company?

Paul P. is listed as Systems Engineer | Production Support & Productivity | Incident Management | Building Strong Internal Relationships | Problem Solver.

Where is Paul P. based?

Paul P. is based in Trenton, Georgia, United States.

What companies has Paul P. worked for?

Paul P. has worked for Unum and Cigna.

How can I contact Paul P.?

You can use AeroLeads to view verified contact signals for Paul P., including work email, phone, and LinkedIn data when available.

What schools did Paul P. attend?

Paul P. holds Associate Of Science - As, Biology/Biological Sciences, General from Dalton State College.

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