Paul Philpott Email & Phone Number

Greater London, England, United Kingdom

Cisco Voice Migration Support Consultant at Thebes Group / ICBC BankA dedicated Cisco Voice Migration Support Consultant with Thebes Group, I am currently embedded within ICBC Bank, bringing extensive expertise in telecommunications and voice systems to ensure the seamless migration and optimization of Cisco voice technologies.Professional Expertise:• Voice System Migration: Migrating legacy voice systems to Cisco's advanced platforms, ensuring minimal disruption and improved communication infrastructure.• Cisco Technologies: Proficient in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and other key voice solutions.• Project Leadership: Managing end-to-end migration projects, from planning and execution to post-migration support, while coordinating with cross-functional teams.• Issue Resolution: Diagnosing and resolving technical issues swiftly to maintain high standards of system performance and user satisfaction.• Client-Centric Approach: Committed to understanding and addressing the unique needs of ICBC Bank, delivering customized solutions that enhance operational efficiency.Key Achievements:• Managing multiple large-scale voice migration projects, ensuring smooth transitions with minimal downtime.• Enhancing the communication reliability and functionality for over 10,000 users by streamlining migration processes.• Developing comprehensive training programs for end-users, leading to increased adoption rates and reduced support inquiries.Professional Experience:• Thebes Group / ICBC Bank: Cisco Voice Migration Support Consultanto Leading the transition from legacy systems to Cisco voice platforms.o Providing continuous support and optimization for the Cisco voice infrastructure.o Collaborating with internal IT teams to integrate new voice solutions seamlessly.

Belfast, United Kingdom

Worked as an Infrastructure Technical Specialist for the Integrations team within Citi, based in Belfast, UK.I am, at present a: CCNP - CollaborationCCNA - Routing and SwitchingCisco Certified Specialist - Security Corecertified network, voice and video engineer with experience in a variety of video, voice and networking technologies and environments.Currently I'm providing video project integration, implementation and design for Citi.

Victoria Harbour City, Salford Quays, M50 3Sp

Employed as a Technical Specialist for the Network Services team within Bupa Group Technology & Information Services based in Manchester, UK.Provided voice, network and video project implementation and design as well as 3rd line support for Bupa on a variety of voice and networking technologies and environments.

Caudwell Tower, Weston Rd Crewe Cw1 6Bu

Management of voice and data network comprising Cisco routing and switching devices, Avaya and Asterisk voice, Cisco and Fortinet firewall devices.

Canon House, Thame Road,Haddenham, Aylesbury, Bucks, Hp17 8Lh

Installation and cabling engineer installing Canons' portfolio of voice communication switches.

Worldwide

Defence of the RAF’s aircraft, people and bases at home and abroad.