Paul Pont Email & Phone Number

United States

Salt Lake City Airport

Seasoned delivery specialist managing evening delivery processes for lost and delayed luggage and other items, from the Salt Lake City Airport to customer-specified locations. I took this position to harmonize with my school schedule while obtaining my A+ Certification at Davis Technical College.* Protected customer packages from damage with safe handling and proper load balancing.* Answered customers' delivery, payment, and rush requests.* Followed scanning, tracking, and documentation procedures to avoid errors.

Multi-State

Business Development CoachEngaging and inspiring Business Development Agents (onsite) at their work locations while teaching them processes to maximize their contact and sales performance and training them on a tracking software system.• Conducted onsite training and business development coaching.• Analyzing and maximizing the day-to-day efforts and performance of Business Development Agents in my region.• Technical Lead for monthly (three days) Boot Camps conducted at company headquarters in Huntersville, NC. or Phoenix AZ.

International

Software Implementation Manager and Trainer:High profile dealer-group and single-point implementation and account management position, training automotive dealership executives and personnel from installation through onsite training and retention. Managed all facets of new software data-conversion, installation, onsite training, executive coaching, and account retention. Always willing to ‘go the extra mile’ to exceed client expectationReversed 28 store cancellation intention resulting in more than $400,000 in monthly reoccurring revenue.Quality assurance tested the new mobile DMS software platform.Recognized for outstanding client satisfaction with a 96% rating in 2015.

Nationwide

Software Implementation Trainer:Onsite software and process training of elaborate (CRM) Customer Retention Management systems. Weekly travel to clients place-of-business, coordinated and conducted software and process training tailored to each team-member position, duties, and learning style. Performed online monthly customized coaching seminars to maximize customer satisfaction and utilization of the software.* Coached and Mentor new hire CRM Trainers for company expansion.* 2011 Negotiated and retrained client accounts preventing early cancellations, resulting in securing more than $500,000 in monthly revenue retention.* 2012 Designed and Implemented a multi-tiered retention system for the ongoing client (and revenue) retention and growth.

Multi State

Software and Client Relationship Manager:Executive-level account manager position supporting Director of Sales and Retail Sales Managers in product presentations, sales efforts, and client training and retention. Piloted Retention Management Plan to reengage and prevent client cancellations. Interfaced with more than 1000 dealerships located within 16 western states. Analyzed business needs and multi-product software utilization. Designed and managed respective plan-for-growth for each client within the allocated region. Fostered and mentor new hire Account Managers, assisted them in structuring and managing their assigned territories.* Saved more than 70% of the clients in my region that had filed for cancellation during my first year with the company. * Visited more than 650 clients, and presented web training conferences with at least 400 more.* Trusted confidential strategic advisor to senior management for large dealer groups.

Nationwide

Product Sales and Account Manager:Managed marketing and client relationship territory of 6 states. Visited and contacted each account within a personalized retention schedule. Designed and Managed client marketing efforts, increasing sales and customer retention through direct-mail, email, and phone-call campaigns. Cold called within assigned territory increasing territory revenue by more than 55%. * 2003 - Awarded "Most new accounts for the year". * 2004 - 2nd place winner in total territory revenue contest ~ company-wide. * 2005 - Advanced to the European Market Specialist position to manage highline clientele.* 2006 – Promoted to the Senior Account Manager position, which added training of Newgen sales personnel and account management to my portfolio.

Comptia A+ Certification, Cyber Security / Information Technology

Architectural Drafting And Architectural Cad/ Auto-Cad

High School Diploma, Degree Of Higher Learning