Paul Prashanth Jayakumar Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Rydalmere, New South Wales, Australia

• In this position, I provided IT support to retail and commercial businesses under Sime Darby Motors,including Porsche, Ferrari, Rolls-Royce, BMW, and others in Australia, and managed Microsoft 365Administration for a.
• Administered Microsoft 365 roles including user management, license and mailbox handling,SharePoint and Teams site creation, and MFA, enhancing operational efficiency
• Managed device security and compliance, safeguarding sensitive data and systems.
• Supported Microsoft Office applications, ensuring productivity and seamless user experience.
• Managed the administration of Cisco Phone Systems, setting up desk phones, creatingextensions in CUCM, troubleshooting Cisco phones and Jabber, and conducting Webex meetings,enhancing communication efficiency within.
• Oversaw on-premises server administration, managing user accounts, security groups, filepermissions, and printer configurations on file and print servers, optimizing system performance anddata security.

North Sydney, New South Wales, Australia

• In this position, I supported 15,000 employees across 5 countries for a leading mining firm, ensuring24/7 assistance and resolving technical issues promptly to maintain operational continuity. I alsoresponded promptly.
• Effectively escalated and routed incidents to over 80 teams, including Field Services, Application,Server, and other departments, optimizing incident resolution processes across 9 mining sites.
• Achieved individual and overall Net Promoter Score (NPS) targets and SLA compliance for callresolution, incidents, and task completion, enhancing customer satisfaction and service quality.
• Utilised 'Remote Control Viewer' and 'LogMeIn' for remote troubleshooting, leveraging knowledgebase articles, online forums, and application resources to resolve issues before escalation.
• Proficient in handling technical support tasks such as password resets, onboarding/offboardingusing Microsoft Identity Manager (MIM) and Active Directory, user management, software installationsvia SCCM, and.
• Experienced in resolving SAP issues, including account unlocks, password resets, andNetWeaver problems, ensuring seamless operation of critical business systems.

Altona North, Victoria, Australia

• DENSO TEN AUSTRALIA PTY. LTD. Altona North, VictoriaIn this position, I conducted diagnosis, repair, and documentation of car electronic products, ensuringtimely resolution of issues and maintaining detailed records of.
• Proficient in fault diagnosis of a variety of car electronic products, utilizing schematics, manuals,diagrams, and other technical resources to identify and address issues accurately.
• Performed diagnosis and testing of car electronic products using electronic test equipment suchas a digital multimeter, oscilloscope, RF signal generator, and frequency counter, ensuring thefunctionality and.
• Maintained workstation condition and hand tools, ensuring optimal functionality and efficiency indaily tasks, contributing to a well-organized work environment.
• Completed accurate data entry and necessary work forms for repaired equipment, facilitatingseamless tracking and documentation of maintenance processes.
• Documented materials to be returned to customers, including CDs, with precision and attention todetail, ensuring the timely and correct return of customer items.

Parkville, Victoria, Australia

• Contract for The Royal Melbourne Hospital, Melbourne, Victoria.In this position, I provided comprehensive hardware and software support, including asset management,incident management, and network support for the EMR.
• Conducted hardware rollout activities, configuring and testing printers such as Lexmark M421,Zebra ZD420 label and wristband printers, workstations, WOWs, signature pads, and Rovers to supportclinical operations.
• Led Technical Dress Rehearsals (TDR) on medical devices, ensuring operational readiness andreliability of critical equipment in healthcare settings.
• Managed IT ticket escalations using the ServiceNow ticketing tool, ensuring prompt resolution oftechnical issues and efficient communication with stakeholders.
• Collaborated internally to set up and re-image Desktops, Laptops, tablets, and WOWs(Workstations on Wheels) using PXE boot with Windows 10, optimizing device functionality andperformance.
• Regularly conducted in-depth device audits across multiple platforms and maintained thedatabase with meticulous attention to detail, resulting in precise inventory records critical for streamlinedasset management and.

Alton West Footscray Pty Ltd

Master Of Computing Technology, Network And System Security

Bachelor Of Engineering - Be, Electronics And Communication Engineering