*Manage a team of 40+ technical artists and software engineers specializing in Unity game development across disciplines, facilitating growth of individuals technically and professionally*Act as technical manager for North American games development in Professional Services, overseeing the sales intake, contract, staffing and execution of projects through to release*Collaborate with internal teams to execute on games productions including design, project management, quality assurance and business development*Technically analyze and scope game development projects for costing, staffing and project planning

*Acted as technical lead for the development of the client for a top grossing mobile game with external partner using Unity. Shipping the game on time and with technical excellence.*Authored or co-authored major systems during the development of the client, including memory management, UI management, gameplay features, game-state management*Advised on architecture and technology for all major systems for the client and production tools*Directed tasking and managed performance for a small team of developers *Trained and mentored engineers on the project both for internal and external parties*Worked with project managers to produce estimates and timelines for the project*Established and maintained coding standards, code review process and architecture review process for engineering teams

*Traveled to customer sites to deliver Project Reviews - comprehensive multi-day onsite architectural, performance and best-practices investigations of in-development Unity productions topics included but were not limited to: CPU, GPU and memory performance, asset importing, loading and management, serialization and network performance, build time performance, testing and automation*In total consulted on 35+ Unity titles including the following platforms: iOS(+ARKit), Android(+ARCore), Nintendo Switch, PS4 (+PSVR), Windows, Linux, WebGL and VR (All HMD's)*Authored and delivered presentations at Unity's "Unite" conference to closed door audiences, focusing on Unity Source topics including: "Introduction to Unity Source Code" & "Debugging Unity"*Write best practice documentation on Unity systems for user consumption

*Developed software solutions in C# for customers using Unity *Developed fixes and changes to the Unity source code in C++, with a focus on assisting real customer issues*Provided timely and accurate technical support and solutions for game developers working with Unity on all 24 platforms*Proactively maintained excellent relations between the technical support team and other departments within Unity*Traveled to game studios to assist in on-site support*Contributed to the Unity documentation and knowledge base

• Supported game developers globally for PlayStation platforms• Authored and maintained bug reports for multiple products• Supported all aspects the PlayStation SDK for multiple platforms• Traveled to game developers to provide on-site support and discuss project post-mortems• Analyzed and provided solutions for software issues involving the following *** Network traffic between developer computers and target PS platform *** C++ compiler crashes or bugs as well as standard compliance and optimization *** CPU performance analysis tools for PlayStation platforms *** Custom distributed build systems *** Visual Studio add-ons for project/build management *** Debugger crashes or bugs while debugging on PS platforms

• Proactively solved tickets in Remedy Action Request System• Analyzed hardware performance issues and authorized upgrades• Managed urgent cases on a personal level with the end user• Worked co-dependently with remote divisional teams to bring cases to a close• Acted as the final point of ticket escalation• Collaborated with local team to process elaborate tickets• Performed troubleshooting of issues, provided status updates and resolutions for users• Tested internal Helpdesk tools

• Supported local and remote staff with all hardware and software issues.• Maintained computers, hard drive images, and deployed new software• Managed and maintained various servers including the tape backup system• Supported and maintained the campus and resident hall networks• Worked cooperatively with global support team