Adding network infrastructure and security expertise to my repertoire. Team member of a World-Class organization obsessed with Customer Success with a Best-in-Class NPS score of 70+.• Aruba • Check Point • Cisco • Extreme • Fortinet • Juniper • Meraki • OPNsense • Ubiquiti • Unifi

As Director of Information Technology and a member of the town’s leadership team, I oversee all technology resources for the town, providing strategic and tactical leadership to drive and align technology capabilities with wide-ranging, long-term municipal goals.Initially recommended for the role by the Executive Director of the East Bay Educational Collaborative (my previous employer), I was hired to provide expertise at the intersection of technology and education. I am responsible for a wide range of functions, including solutions architecture, system administration, and support for client-server, cloud-based solutions and network infrastructure, as well as implementing best-practice processes, procedures, and systems to mitigate risk for the town and its residents.My support extends to multiple municipal departments, including town hall, police department, fire department, and public schools while building and managing relationships with outside vendors.

I was hired to plan and manage the effective use of technology for this nonprofit organization, which provides professional development programs and services for educators and school administrators.Working closely with the Executive Director, I led strategic planning to meet the collaborative’s technology needs in alignment with mission-critical organizational goals. My efforts included implementing technology enhancements and system improvements to upgrade operations and network administration functions.KEY CONTRIBUTIONS:► Migrated e-mail system and implemented Google G Suite for Education for both the East Bay Educational Collaborative and sister organization A. William Josephs Career Academy (Previously know as the East Bay Career Academy).► Identified and assessed short-term and long-term technology needs, collaborating with Executive Director to plan, prioritize, and create strategic 3-year technology roadmap.► Solved day-to-day business process problems and coached & mentored administrators, teachers, and students to utilize business solutions and technology.► Collaborated with client services on end-to-end professional development campaigns spanning web design, development, and email communications.► Maintained website content for ebecri.org and managed broadband infrastructure and hosted servers for rilink.org, the school library system for the State of Rhode Island.► Developed business management reporting for existing MS Access and SQL Server platforms.

As a trusted partner and technical adviser to internal business units and stakeholders across multiple technologies and platforms, I teamed with colleagues to extend functionality for Oracle EBS. Empowered to augment software development staff by hiring and managing contract development staff.KEY CONTRIBUTIONS:► Designed and managed solution development for the Data Protection Revenue Management and Procurement Transformation projects, and served as Oracle ERP liaison for enterprise Customer Data Management project.► Partnered with procurement to create a strategic RFP rating process for potential IT vendors.► Documented and governed Oracle ERP SDLC processes, as well as planning strategic consolidation of on-site and hosted Oracle ERP environments.► Technical lead for mentoring and performing knowledge transfer to IBM managed services.► Led hiring, on-boarding, managing, training, mentoring, and budgeting for development resources.

► Developed and implemented custom reports using Oracle Reports, Oracle BI/XML Publisher, and custom email report delivery.► Performed custom development using Visual Studio 2005 VB .NET for the Mobile Shredding Unit Vehicle application, used to manage the entire fleet of Mobile Shredding Unit Vehicles.► Partnered with outside vendors to implement Oracle iProcurement and with internal teams to design and implement solutions and enhancements within Oracle ERP.► Performed development, unit testing and systems integration testing related to upgrades from 11 to 11i to 11.5.10.2.► Performed development, database administration and systems administration functions for Oracle Financial Analyzer (OFA) CAPEX and OPEX applications.

► During Iron Mountain's high growth period through acquisition of 20+ organizations per year, augmented the conversion Team's efforts by partnering and coordinating with districts, customers and competitors to gather conversion and data mapping requirements to convert customer data from various database and flat file formats to Iron Mountain’s custom inventory system (Progress Software’s DBMS).► Updated customer data related to retention management and retention programs.► Designed, developed and implemented custom data conversion programs, processes, utilities and custom reports for strategic and tactical business initiatives including scanning competitor barcode labels resulting in significant reduction in label and labor costs.

Computer Systems Integration, Inc. are the inventors and developers of a fully configurable and customizable revolutionary telephony product, FaxForward™.► Designed, developed and implemented enhancements to FaxForward™► Implemented custom telephony and IVR systems, from the ground up, including installation and configuration of hardware, OS, FaxForward™ telephony software, IVR scripting, system delivery, and end-user training.► Performed telephone and on-site Network and PC Support for delivered solutions,• FaxForward™ • OS/2 2.1 & 3.0 Warp • Novell Netware 3.11 • MS-DOS, Windows 3.xx/95/NT 4,0• dBase • FoxPro • Clipper • C/Visual C++ • REXX • IBM Visualage Smalltalk • Natural Microsystems • Brooktrout

CellularUSA is a pioneer in direct selling and delivery of cellular phones, accessories, and services to consumers.► Designed, developed, and implemented enhancements to RDMS custom sales order system and management reporting.► Led desktop support for office applications and PCs.► Conducted end-user training.► Managed network administration for 50+ user Novell 3.11 network.► Performed Computer Operations functions including backups, monitoring of customer credit check, and courier delivery systems.• FoxPro 2.5 • Crystal Reports • Word Perfect • Lotus 1-2-3 • Microsoft Office • FaxForward™ • OS/2 2.1 • Novell Netware 3.11 • MS-DOS, Windows 3.xx • Natural Microsystems (NMS) • Brooktrout