Paul Raaska Email and Phone Number

-Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.-Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.-Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.-Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).-Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.-Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.-Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.-Perform other duties and responsibilities as assigned.

•Analyzed management and organization practices and policies, identifying areas requiring improvement and/or change•Created models for problem solutions to assist in improving customer satisfaction, employee performance/productivity, health and safety, etc.•Evaluated implementation efforts of models•Refined operating methods to improve productivity •Formatted research acquired for management use

•Managed public relations and representation, ensuring compliance with head office policies, practices and protocol•Developed and implemented strategic marketing action plan to increase occupancy•Promoted point of contact advertising•Managed customer service conflict resolution effectively, maintaining quality levels of customer satisfaction by determining appropriate courses of action and solutions•Performed frequent Room Rate Competitive Analysis (updated rates seven times daily)•Developed an incentive plan to increase product up selling and cross selling•Improved Group revenue by 20%•Increased Business-to-Business sales volume by 8%

-Developed local store marketing strategies-Increased business to business awarness-Increased sales-Managed food and labor compliance-Managed human resources-Managed high volume inventory control

-Managed daily operations-Hired trained staff-Managed daily cash flow