Recording integrity of all IT equipment and maintaining network availability. Responsible for all hardware onsite including purchasing backup and replacement equipment.Recording and monitoring server resources, keeping backup hard drives and memory etc. for servers, computers, Running multi-server backups, verifying scheduled jobs on the tape backup library.Verifying pushed updates and recording success rate to servers and clients for upper management. Daily resolving IT tickets in order and according to severity level assigned by Help Desk.Being available 24/7 as sole onsite support for the facility and offsite employee needs.Administration of AD Users and Computers and all Network shares, all computers,hardware, software and VPN token administration.Maintaining and troubleshooting IGear Production infrastructure,including but not limited to editing Data-links, upgrades, and keeping the primary and secondary DTU servers changes in Sync. Troubleshooting and upgrading the IGear SAN, & SQL database. Maintained all network cabinet equipment throughout the facility.Keeping track of all leased IT equipment and renewal Recording inventory of all equipment onsite and offsite..Keeping detailed records of Static IP address usage.

• Resolving issues with Lotus Notes, MS Office, Windows XP, Windows Server 2003, JDE etc. • Creating and deploying images for administration of PC's, JD Edwards Analyst, DHL software, UPS, FedEx and all hardware at both sites (on call 24/7).•Diagnosing and repairing Lexmark printer/fax machines, installing and configuring IPDS option cards and firmware updates when needed.• Using M/S AD Users and Computers for administering access to network shares. • Used ArcServe software and HP Autoloader tape backup for the servers.• Deploying all updates, and recording results for management.• Carefully recording static IP’s addresses used and available.• Working remotely via VPN when issues can be resolved offsite, also being available to go onsite if needed 24/7 to either location.•Creating security badges with P2000 software for all that enter the building, also responsible for creating door access badges with ReadyKey software.•Wiring switch’s for the networks, programming (VOIP) telephones for employee's and showing them how to use voice-mail, transferring, conferencing etc..•Maintaining the Security cameras and divar software, pulling requested footage for management when requested.•Experienced with Lexmark all in one printers, wireless barcode scanners, and Zebra label printer repairs and maintenance.

•Taking 4 - 6 chat sessions at a time to assist help desk technicians needing help. Also received Resolution training (REC) for this role to learn escalation procedures and protocol for customers that escalate from the Help Desk technicians to next level of support.• Evaluating all dispatches requiring approval and for checking Help Desk notes for accurate trouble shooting steps with the customer before giving approval while also documenting my own notes for each session taken.• Carefully creating, updating and closing tickets in a timely manner when taking over an escalation to the point of resolution.