Paul Rattray Email & Phone Number

Bethesda, Maryland, United States

• Manages associates, consultants and third-party vendors to ensure solutions, new store opening business initiatives and projects are successfully implemented from conception through deployment and within budget• Directs maintenance efforts to ensure stability and availability of systems for users requiring a focus on resource management, project management and quality control• Develops reliable metrics for customer facing systems while ensuring strategic capacity planning• Manages the operation of back-office services• Partners with IS Security to identify and eliminate security vulnerabilities according to company policies/standards and PCI requirements• Directs implementation of software and interface upgrades• Conducts analysis of business and technical requirements to recommend technology solutions for current and future growth; assists with the ongoing development of the roadmap• Coordinates and collaborates with various departments for critical store system integrations• Manages levels 2 and 3 store systems related support• Establishes close working relationships with other departments and vendors to establish clear, executable plans to continue to provide associates with technical solutions; responds to changing priorities and escalating issues where appropriate, keeping all interested parties abreast of developments and decisions in a timely fashion• Recruits, motivates, and consistently provides assigned staff with support, coaching and encouragement necessary to achieve business goals as well as individual development goals

Bethesda, Maryland, United States

• Facilitate the development of end-to-end solutions to meet agreed business requirements • Represents technical change through the corporate governance processes that track and permit project progress • Ensure that the technical designs deliver the most effective customer experience • Build communication channels between multiple teams involved in deployment of both client-facing and internal applications • Lead large teams for projects and build solutions that integrate various processes from end to end keeping network, infrastructure and security front and center of the design. • Build solutions that meet scalability, time to market, stability and supportability requirements• Work closely with key business stakeholders, Infrastructure, Network and Security to assess solution design and integration approach• Design storage, compute, networking and monitoring strategies

Bethesda, Maryland, United States

• Responsible for overseeing the day-to-day analysis, design, development, and implementation of in-house and vendor solutions toward the benefit of the Infrastructure and stakeholder departments. • Analyze, design, develop, deploy, and lead a time-phased resolution plan when IT based issues arise• Develop custom scripts, tools, and programs in the support of the Infrastructure and stakeholder departments• Optimize and support the Infrastructure group’s day-to-day tasks by supplying process automation scripts and development of job specific tools in a mixed Microsoft and UNIX based environment• Troubleshoot Operating System, web application, database, networking, LDAP, and Active Directory issues• Develop custom solutions to complex IT problems in a very distributed environment• Create deployable applications and MSI installer files using third party packaging tools• Coordinate and lead projects from start to completion• Implement new technologies

Owings Mills, Maryland, United States

• Working in a dynamic testing environment to support multiple project implementations. • Performs system maintenance validation and health status checks during upgrade periods. Primary resource for ETL data loading validation in ORACLE database. Automation resource for UI development• Responsible for developing and executing test cases that utilize the following open source tools: Selenium, Xebium, Fitnesse, Maven, GitHub, Jenkins. · • Designed test plans, scenarios, scripts, and procedures using the Acceptance Test Driven Development (ATTD) methodology • Performed re-engineering and updated techniques used for previously authored automated test scripts • Performed in-depth 508 testing• Performed web application securing testing• Worked with ETL development to test data loading process• Documented test procedures to ensure replicability and compliance with standards • Facilitated discussions with development and business analysts • Wrote automated tests to facilitate microservice/api validation

Owings Mills, Maryland, United States

• Worked in cross-functional, self-organizing Agile team(s) to develop test cases in a dynamic environment.• Analyzed and understood complex requirements using a variety of tools including SQL.• Developed, modified and maintained comprehensive manual test suites for requirements.• Executed tests utilizing a variety of tools including HP Quality Center/ALM and other proprietary tools and provided Test Summary Reports for review.• Reported and tracked defects from discovery to successful correction, validation and verification.• Assisted with the identification of automation-ready scenarios and participates in the automation process, including using a variety of automation tools like FitNesse.• Participated in the Independent Validation and Verification process.• Participated in Tier3 support process by analyzing reported defects and providing appropriate responses to team and stakeholders.• Assisted with 508 testing by developing and executing test cases using tools including JAWS.• Participated in environment maintenance testing efforts.• Participated in requirement and test case peer reviews.• Maintained confidentiality of information as specified by Edaptive Information Security Dept.

Columbia, Maryland, United States

• Tested and validated ETL processes (data posting) by querying up to 14 different databases concurrently to trace data; used profilers to view posting data flow in real time to highlight incorrect or insufficient logic implemented by the code base. • Wrote numerous defects that required database manipulation to create scenarios in which the software ETL process would react in a fashion that was not intended or expected. • Wrote automation scripts using the System Interface Module (SIM) and its proprietary Interface Script Language (ISL) to automate different testing scenarios (i.e. load testing, peripheral testing, etc.). • Identified database structure issues that resulted in software problems. • Wrote sql queries for both SQL Server and ORACLE databases to identify/manipulate/export data. • Used automation tools to test POS software UI for numerous iterations.• Traced application and network layer traffic for testing such as credit card certification and POS to reporting application SOAP messages.• Wrote solutions for reported issues that were a result of configuration or environmental issues for both help desk technicians and customer resources.• Developed and provided workarounds for software issues as a stop gap while engineering worked on permanent software fixes.• Tested and validated software hot fixes; wrote and packaged deployment documentation and software for these hotfixes and released via online repository for customer download.• Maintained test environment of over 20 virtual servers for concurrent testing of multiple software versions.• Analyzed and provided environment health checks and recommendations for numerous environments internationally.• Provided weekly status updates of cases to Senior Management.

Columbia, Maryland, United States

• Maintained and supported systems in a managed hosting center environment as well as self-hosted systems. • Worked with software engineers on developing features and improved supportability tools. • Monitored customer sites to detect operational/functional software defects. • Worked with hosting team to develop automated alerts to identify issues in early stages. • Troubleshot and identified root cause of software/hardware issues reported in the field by customers 24/7. • Worked directly with software engineering group to develop best method of fixing software bugs. • Tested hot fix software to ensure quality before releasing to general market. • Supported customer service through call escalation and conducted training classes. • Tested new product software applications (alpha/beta). • Identified and document software defects. • Assisted product documentation personnel through technical support and editing user manuals. • Prepared recommendations for testing and documentation procedures to be used in the product design phase through the initial production. • Analyzed reports to ensure accuracy and to identify discrepancies. • Developed test plans and schedules to identify software and hardware baselines. • Used tools to develop automation of daily tasks. • Performed technical edits and assist creating product configuration documentation.

Columbia, Maryland, United States

• Prepared documentation, including training outlines, customer specific databases and report packages, based on customer specifications and established standards. • Analyzed centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation. • Modified computer database, and related reports and documentation as required to further prepare and ready the Customers system for installation. • Consulted with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation. • Conducted End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements. • Provided live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.• Addressed Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system.