Paul Lund Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Admitted to Doctor of Philosophy (Health Sciences) at Swinburne University of Technology May 2022.Research topic: The Effect of Hybrid Work Flexibility, Worker Needs and Leadership-Employee relationship on Workplace Wellbeing

Melbourne, Victoria, Australia

Completed extensive research (quantitative, qualitative, peer-review and grey literature) for the Australian Mental Health Commission (National Workplace Initiative) on hybrid work and wellbeing (Swinburne University project for the Australian Government). Deliverables are in final stages of edit to be published on National Workplace Initiative website.

Melbourne, Victoria, Australia

Led the development of a high-level solution to address an enterprise customer communications framework and compliance

Melbourne, Victoria, Australia

Completed a ten-month sabbatical (Mar-Dec 2021), from the Head of Technology role, to perform post-graduate research on the effects of hybrid work choices on employee wellbeing within NAB

Melbourne, Victoria, Australia

Leading the transformation of core customer and document management (generation, imaging, eSignature and storage) platforms for value, cost and performance optimisation. Continued team building and roll-out of best-in-class scaled agile mindset/ways of working bridging IT and Business streams

Melbourne, Australia

Leading the transformation of core customer platforms for value, cost and performance optimisation. Extensive recruitment, team building and roll-out of best-in-class scaled agile mindset/ways of working bridging IT and Business streams

Melbourne, Australia

Consultant employed to create, design, sponsor and deliver an end-to-end product strategy roadmap for a B2B supply chain marketplace (including online portals, CRM, marketing, supply chain logistics, finance, ERP and analytics). Included agile ways of working including customer journey mapping, business opportunity canvas, storyboarding and epic/user story.

Melbourne, Australia

Consultant employed to deliver strategic online retail initiatives incorporating new agile ways of working including value to business measurement:* Myer.com.au stabilisation project after Boxing Day crash of 2013 - focus 2014 stabilisation and customer traffic/revenue performance measures and metrics* Parramatta 'Hub' store concept - focus customer.

180 Lonsdale St, Melbourne

Consultant employed to fulfill the multiple roles of product owner, creating customer experience definition, creating solution architecture and managing delivery of an interactive customer experience through the implementation of tablet and streamed media applications in Telstra Retail stores of the future (in collaboration with DDB Communications)..

Melbourne, Australia

Consultant employed to develop business case and roll out of end-to-end Analytical CRM capability to shareholder funds delivery across member channels. Encompassed the adoption to a greater agility in ways of working and member behavioural analysis to produce targeted marketing campaigns to member channels

Melbourne, Australia

Consultant employed to transform ways of workings in order to deliver solution design transformation outcomes. Included working with Thoughtworks to introduce agile framework and mindset

Melbourne, Victoria, Australia

Consultant employed to drive cost optimisation by off-shoring core technology platforms. Included setup of a Program Management Office for transition tracking and business value realisation

Melbourne, Victoria, Australia

Define and operationalise performance measurement and metrics for Telstra's multi-billion transformation roll-out for executive decision-making including operational readiness and management bridging IT and Business streams

Melbourne, Victoria, Australia

Program Manager of strategic transformation delivery of Analytical CRM platform and Fibre to the Premises (FTTP) initiatives bridging IT and Business lines of business encompassing more collaborative ways of working. Focus on measuring customer revenue generation and retention.

Melbourne, Victoria, Australia

Management Consultant - numerous client engagements including cost optimisation, business case development, strategic architecture, programme delivery, etc, encompassing telecommunications, banking/finance, manufacturing, supply chain and energy sectors.

Bachelor Of Psychological Sciences, Psychology Major, Advanced Psychology Minor, Marketing Minor, Pass - 85.25% Average

Completed Bachelor of Psychological Sciences (minor Marketing and minor Advanced Psychology) through Swinburne University in May 2020.

Bachelor Of Psychological Sciences (Honours), Psychology, First Class - Gpa 4.0

Activities and Societies: Australian Psychological Society Member Student Achievement Award - top empirical research mark in yearCompleted.