Paul Rhoades Email & Phone Number

Nottingham, England, United Kingdom

managing a team of 8 -12 on SMART install and commissioning, post install and SMART COT. ensuring our agreed SLAs are met.

Nottingham, England, United Kingdom

Working on the SMART operations team, ensuring service requests are managed, exceptions and triaging complicated issues

Nottingham, England, United Kingdom

Management of 3rd party, DCC reporting, SSI reporting, triaging SMART issues along with PAYG, day to day management of SMART adaptor and ensuring objectives are met in the required time

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

within this role I have successfully trained and introduced 3 colleagues into metering, educating them on the basics of a supply to managing the P272 process and new connections. I also lead our smart (SMETS2) project, from ensuring installs to managing each meter on our ASE-I app, within this project I have helped our ability to provide Pre-Pay, from testing the 1st account, making sure it is connected correctly and will accept top-ups. training a new team that has no industry knowledge and leading this new team has allowed me to mould or metering department into what I believe is highly beneficial to the company, we manage our own customers, installers, processes and partners and ensure we provide assistance to the wider business which will hopefully give my staff the confidence to go as far as possible, strong staff means a strong team.

Nottingham, England, United Kingdom

Nottingham

progressing with my metering knowledge, I no longer dealt with new connections but took over the complete P272 process and was more involved with metering itself, fine tuning and perfecting it as much as I could and designing a process map for the completion of P272 as well as CoMC. I took more responsibility within the metering part of my role, focusing on more complex queries like cross meters, shipperless supplies, rogue meters and faults/emergencies. I also investigated complex billing queries that involved metering, from inconsistent half hourly data, negative consumption, static AMR reads and found meter queries, I would then fix the issue and Bill the account.

Nottingham

In this role, I ran the new connections portfolio, ensuring meters were installed within 21 days and in some cases within 15 days. I issued the flow to request the install, D0142, monitored the progression and ensured all the install flows were received, D0010, D0149, D0150 or the D0268. I also monitored the agent nomination flows and CoMC. I also felt with gas new connections with National Grid, SMS and Energy Assets. I ran the P272 programme as well, ensuring as many maximum demand sites were transitioned as possible. I dealt with general metering queries as well, ranging from emergency's, upgrades, advising on supply, disconnections, MPAN and MPRN creation and was escalation point for other teams

Nottingham, England, United Kingdom

Started with no experience but built up a wealth of knowledge thanks to a boss that pushed me further and further and gave me no end of support. I won an award for impact and progression in my 1st month and was in the running for employee of the year after 6 months. Although I was not a coordinator or key account manager, I was often used as an escalation point due to what I learnt about the industry as a whole and my ability to see issues in a different light, dealing with angry customers and offering to be their own account manager and overseeing their account. I set up and ran a successful sub metering team which led to 2 of my colleagues being given more lucrative roles. I also ran a few projects, most notably, an opening meter reads project, designing a process FAQ and training guides regarding metering and meter reads, how to retrieve them, what to look for on the meter, when to give them, what the flows are for and what they mean, I.E. a D0036 being half hourly data and including various registers. this led into me being giving the role on metering and new connection.

Nottingham, United Kingdom

Media Studies Btec, Digital Communication And Media/Multimedia, Pass

Activities and Societies: College magazine columnist, film editor, radio presenter course included a wide range of topics from key skills.

Education record