Up-skilling and learning are a massive part of who I am, having the freedom to better myself is important to me as I need to apply myself to my role and to my employers 100%, if I cannot do that, I'm not happy and content, my top attribute is definitely my ability to get stuff done, understand the task at hand, know what information is needed and going out to get that information, it is how I have built up a good relationship with many individuals within this industry.I quickly progressed through new connections at E.ON, helping to train agents, pass on information, prevent potential RP issues, eventually moving to metering where I started focussing on the wider industry with residential billing, classic PP, SMART PAYG, Elective HH and Market Wide HH, I settled and began to spot gaps and then begin to build process maps on areas such as MAP04, AMR Non-Com, shipperless gas meters, prime and sub billing, all to plug the gaps to avoid the loss of funds, but, as much as I enjoyed E.ON, unfortunately, I felt if I were to continue on my own personal path, it would clash with the goals of the company, I moved to Yu Energy for and don't 5 but unfortunately it did not work out and i targeted a move the ENSEK.I have gathered a wealth of knowledge in my short career in energy, been across the whole of operations and gathered many skills and picked up many processes, specialising in metering, new connections and smart, NHH and HH, all types of supplies, including gas. I am keen to improve my knowledge and experience and am always happy to pick up new roles, skills and duties.I have built a metering team from scratch, training each member personally and investing a lot of time and effort to help them all succeed, I began that journey in August 2020 and my last input was may 2022, leaving them in a perfect position.I have furthered my overall knowledge after moving into the domestic/residential market with EON, learning processes from billing to residential New Connections, I have also been involved in Elective HH and Market Wide HH, helping build and monitor the process, how the SMART adaptor works in HH (MC F) to the data flows and how faster switching can affect the process.Am now part of ENSEK, having achieved all I needed to as part of a supplier, working for another side of the industry is my main focus, I hope to upskill and progress as much as possible, ENSEK has been a personal goal for a long time so finally getting there is huge, I hope to be as successful as possible and give back to those that put their trust in me.